Customer Success Associate
Apna.co
1 2022 - Current
- Communicated with customers via chat and phone to provide high-quality support and resolution to their queries with a 90% satisfaction rate
- Successfully implemented persuasive sales techniques, resulting in increased coin purchases and service renewals
- Consistently exceeded sales targets, demonstrating a track record of revenue generation and a strong ability to convince customers to buy coins and renew services
- Engaged and motivated fellow employees to be proactive and work-centric leading to higher productivity and improved quality benchmarks
- Supervised new staff and provided training as needed
- Monitored customer health indicators consistently intervening when necessary to mitigate risk of churn and maintain high retention rates.
- Raised bug reports and provided insights for process improvement
- Connected with people in a 1-on-1 environment to ensure the best customer service possible
- Awarded Employee of the Month for consistently meeting all assigned targets and providing excellent work
- Consistently ranked in the top five performers
- Strong analytical skills, Excellent interpersonal and communication skills, Ability to multi-task and adapt to any given situation, Proven track record of success in communicating with customers and resolving their issues
- Strong analytical skills, Ability to work in a fast-paced, dynamic and deadline-driven environment, Proven track record of success in communicating with customers and resolving their issues
