Adeel Zafar
New Delhi
Summary
Seeking a challenging and stimulating assignments within a customer focused environment in a dynamic organization that offers full scope for my qualifications, skills & experience; where I can augment my knowledge of hospitality industry.
Hardworking and adaptable to stressful work condition. Ambitious and self-motivated. Polished Communication skills, effective problem solver & Administrative acumen while proficient in coordinative duties. Accustomed to work in a high stress environment.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Duty Manager
Park Ascent
Noida
09.2025 - 01.2026
- Ensure smooth daily operations across all departments
- Take quick decisions to resolve operational issues
- Handle staff concerns, conflicts, and shift handovers
- Handle guest complaints and escalations professionally
Front Office Supervisor
The Leela Ambience Convention Hotel
Delhi
04.2021 - 09.2025
- Supervise daily front desk operations during the shift
- Ensure smooth check-in and check-out procedures
- Ensure proper shift handover and logbook updates
- Welcome guests and ensure a positive first impression
- Coordinate special requests, VIP handling, and service recovery
Guest Service Associate
The Leela Ambience Convention Hotel
Delhi
11.2021 - 04.2023
- Greet guests warmly and ensure a pleasant first impression
- Assist guests with check-in and check-out
- Handle guest inquiries, requests, and complaints politely
- Coordinate with Housekeeping for room readiness and amenities
Flight Support Executive
Easemytrip
09.2019 - 12.2020
- Handle incoming and outgoing calls related to flight operations
- Escalate issues like delays, diversions, or operational disruptions
- Maintain accurate call logs, flight logs, and escalation records
Education
B.A - 3rd Year
Delhi University
05.2021 - 01.2024
Diploma -
Frankfinn institute of Airhostess Training
10th - Secondary Schooling
National Institute of Open Schooling
12th - Senior Secondary Schooling
National Institute of Open Schooling
Skills
- Leadership & team supervision
- Guest complaint handling & escalation
- Shift scheduling & handover control
- Room inventory & occupancy management
Hobbies and Interests
- Virtual Gaming
- Travelling
Synopsis - Attributes
- Hardworking and adaptable to stressful work condition
- Ambitious and self-motivated
- Polished Communication skills
- Effective problem solver
- Administrative acumen
- Proficient in coordinative duties
- Accustomed to work in a high stress environment
Languages
English, Hindi
First Language
Timeline
Duty Manager
Park Ascent
09.2025 - 01.2026
Guest Service Associate
The Leela Ambience Convention Hotel
11.2021 - 04.2023
B.A - 3rd Year
Delhi University
05.2021 - 01.2024
Front Office Supervisor
The Leela Ambience Convention Hotel
04.2021 - 09.2025
Flight Support Executive
Easemytrip
09.2019 - 12.2020
Diploma -
Frankfinn institute of Airhostess Training
10th - Secondary Schooling
National Institute of Open Schooling
12th - Senior Secondary Schooling
National Institute of Open Schooling