ADEETYA UBEROI

An adept professional with over 7+ years of experience in strategy, saas, sales, growth, and customer success industry. In my current role I am responsible for implementing an aggressive sales plan and surpassing client service expectations also ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. An effective communicator with excellent relationship building & interpersonal skills. Possess a flexible & detail- oriented attitude. Passionate for customer service and building strong client relationships in APAC as well EMEA. I offer excellent organizational skills, which have proven to be a critical asset in driving operations and sales during the current associations. Strong ability to master a situation quickly; highly knowledgeable in various aspects of the sales and operations function, systems and skilled at managing high pressure situations. Experience in task completion, team management and overachieving targets. Adept at handling day to day activities in co-ordination with internal / external stakeholders for smooth business operations. A keen communicator with the ability to relate to people across all hierarchical levels in the organization.

• Developing and executing proactive, creative, and ongoing contact initiatives in partnership with themarketing and relevant account team(s)
• Driving continuous service improvement with goal/focus of product adoption and usage growth in North
• American Market and EMEA
• Expertise in profiling on accounts including all affiliations, geographic presence, and business intereststhrough Salesforce
• Educating and spreading awareness within the client-base about our capabilities to increase usage,leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users toincrease usage and overall increase in number of users
• Providing platform, product functionality and new release training (on-site or virtually) specific to a user jobfunction and gather client feedback to support product enhancements
• Partnering with our usage analytics team, monitor product usage and develop account profiles includinggeographic/departmental presence, relationship history and business interests to support in the develop ofrenewal proposals and potentially identify upsell opportunities
• Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoingenhancements and new offerings and how they relate to customers
• Understanding customer business and market trends and suggest ways to help clients address them througheducation on the product and/or connecting them with the right people internally to address those needs
• Ensuring enhancement requests from clients are routed to product stakeholders
• Leveraging internal sales tools to optimize client engagement, e.g., CRM and Cadence systems and chart

• Address : , E-5/10 Ground Floor, Malviya Nagar, New Delhi-110017(South Delhi)

I like to play cricket, it is not our national sports but it is followed as a religion in the country, when it comes to technologies, it is a growing and evolving marketing, I love to read about new inventions, new products launched and upcoming future tech. Also to mention here that going, exploring, visiting new places help your mind and soul to relax.