Travel
Adeline Fiona
HR Onboarding Consultant
Summary
Enthusiastic and results-oriented professional with extensive experience in delivering value through hard work, flexibility, and a strong commitment to quality. Eager to take on new challenges in a dynamic environment by leveraging strong organizational and interpersonal skills where I can continue to grow both personally and professionally.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Employee Onboarding Consultant
ANZ Bank
04.2021 - Current
- Managed the end-to-end onboarding process for new employees and contractors across 32 countries, ensuring compliance with country-specific legal and regulatory requirements for each hire.
- Coordinated and conducted comprehensive pre-employment, post-employment, and background checks (personal and work history), maintaining strict adherence to regional compliance standards. Identified and resolved inconsistencies in background data in collaboration with in-country consultants and HR teams.
- Led the onboarding Day1 readiness activities to ensure that all tasks and checks are completed accurately and timely prior to the employee's first day, reducing risk and ensuring smooth employee transitions.
- Partnered with cross-functional teams, including regional onboarding consultants, systems teams, and hiring managers, to address candidate onboarding issues, process improvements, and ensure all requirements are met for global hires.
- Maintenance of payroll-related data, ensuring that all information entered into systems aligns with compliance and internal HR protocols.
- Assisted hiring managers and recruiters with completion of HR tasks, providing updates, information, and resolving any issues regarding background checks, employment documentation, and other onboarding processes.
- Spearheaded onboarding and up-skilling training programs, successfully training 8 new staff members and upskilling the existing team members to ensure they are up-to-date with onboarding processes. Provided ongoing support and guidance to address challenges, encourage continuous learning, and improve overall team performance.
- Contributed to annual audit by preparing necessary documentation, reviewing processes, and facilitating walkthrough with auditors and stakeholders ensuring that all onboarding activities are fully documented and compliant with audit requirements, contributing to a seamless audit process resulting in successful audit outcomes with zero non-compliance issues.
- Published daily non-compliance reports that significantly improved stakeholder visibility, ensuring that BGC issues were flagged early and resolved quickly.
- Designed and rolled out a comprehensive quality check framework, leading quarterly cross-functional reviews that identified key process bottlenecks and compliance gaps
- Provided continuous support to business units and stakeholders by resolving complex onboarding and BGC issues, contributing to improved stakeholder satisfaction and a more seamless onboarding experience for new hires
Senior Analyst
Australia and New Zealand Bank
05.2017 - 04.2021
- Senior Analyst in the Broker Accreditation space for Onboarding brokers onto ANZ bank.
- Quality Control Officer monitoring operations and the performance with regard to process quality ensuring they meet the production standards and compliance.
- Specialist in Onboarding checks and background verification of Criminal Records, Bankruptcy History, Credit Reports, Due Diligence and Certification for brokers.
- Guiding aggregators with Off-boarding and Termination of brokers.
- Managing broker enquiries, solving access related issues and providing assistance to enhance their experience.
- Coordinating with Business Development Managers and on-shore stakeholders to review SOPs and introducing changes on a regular basis.
- Generation of daily and monthly reporting of State of Health, Service Level Agreements, Quality Calibrations to stakeholders.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Led projects and analyzed data to identify opportunities for improvement.
- Researched and recommended ideas/process improvements designed to mitigate operational and financial risk.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Education
Bachelor of Commerce - Travel & Tourism
St. Joseph's College Of Commerce
Bengaluru, India 06.2013 - 04.2016
PUC -
Jyoti Nivas College
Bengaluru, India 06.2011 - 03.2013
Skills
Communication & Interpersonal Skills
Time Management & Adaptability
Data Accuracy & Attention to detail
Teamwork and Positive Work-ethic
Willingness to Travel
Interests
Volunteer Work
Reading
Baking
Timeline
Employee Onboarding Consultant
ANZ Bank
04.2021 - Current
Senior Analyst
Australia and New Zealand Bank
05.2017 - 04.2021
Bachelor of Commerce - Travel & Tourism
St. Joseph's College Of Commerce
06.2013 - 04.2016
PUC -
Jyoti Nivas College
06.2011 - 03.2013
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