Adesh Kumar

Dedicated ad customer-focused professional with over 2+ years of experience in an blended process of customers handling and resolving complex customers issue. Seeking to leverage excellent communication and problem-solving skills grow as an individual, eager to contribute to a team that embraces innovation and provide opportunities for extensive learning ultimately leading to mutual success and advancement.

• Achieved 90% Net promoter Score for customers resolution through effectively helping with resolving the customers request an making sure that proper follow up and created with issue that requires escalation.
• Used Citrix Workspace to effectively maintained and resolve the issues.
• Maintained and met the KPI requirements making sure the best outcomes that benefits the company and clients
• used to monitor and was the member of the students council