Open To Work
Adesh Kumar
Team Lead – Operations
Gurugram,Haryana
Summary
Seasoned professional with 9+ years of progressive experience in US insurance back-end operations, process excellence, and people leadership. Proven track record of stabilizing high-volume processes, leading transitions, mentoring teams, and driving measurable efficiency gains. Known for strong stakeholder management, data-driven decision-making, and a calm, execution-focused leadership style. Actively seeking a change to scale impact and build high-performing teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead
Guardian India Operations
Gurugram, Haryana
08.2017 - Current
- Own end-to-end back-end operations covering payment posting, enrollment, eligibility, premium reconciliation, and discrepancy management.
- Perform detailed due diligence–style reviews for investment processes, postings, and participant records to ensure regulatory, client, and policy compliance.
- Act as a functional go-to and floor support for team members, managing daily work allocation and queue prioritization to consistently meet SLAs and quality benchmarks.
- Partner closely with onshore stakeholders, audit teams, and internal risk partners to prepare documentation, respond to queries, and support internal/external audits.
- Lead and support three successful process transitions (CMO Posting, Multi-Life Posting, NEPCG Processes), including knowledge transfer, documentation, and stabilization.
- Resolve complex payment and enrollment discrepancies through structured root-cause analysis, reducing repeat errors and rework.
- Drive continuous improvement initiatives using data analysis, trackers, and dashboards to improve accuracy, turnaround time, and transparency.
- Support onboarding, mentoring, and cross-skilling of new hires, accelerating productivity and strengthening bench strength.
- Create, maintain, and update SOPs, control documents, and MIS reports to strengthen governance and operational control.
- Demonstrate ownership mindset and risk awareness while handling high-volume, high-impact transactions.
- Key Achievements:
- Improved process accuracy and reduced rework through standardization, peer reviews, and preventive controls and Utilizing Macros to reduce TAT.
- Built strong trust with onshore and compliance stakeholders through consistent delivery, audit readiness, and proactive communication.
Associate – Insurance Operations
DXC Technologies
Noida
04.2015 - 07.2017
- Processed and distributed insurance claims with high accuracy and compliance.
- Prepared acknowledgment letters and maintained documentation standards.
- Mentored new joiners and performed peer reviews to ensure quality benchmarks.
- Assisted in quality reporting and internal audits.
- Awards: Spot the Performer | Hi-Five Awards | Guardian Shining Star
Education
MBA - Finance & Operations
Babasaheb Bhimrao Ambedkar University
01.2013
BBA - Finance
University of Lucknow
01.2011
Senior Secondary - undefined
SVIC
01.2008
Skills
- Team Leadership
- Workforce Management
- US Operations
- Client Management
- Onshore Stakeholder Management
- Process Transitions
- Knowledge Transfer
- SLA Governance
- KPI Governance
- Quality Control
- Payment Posting
- Reconciliation
- Discrepancy Resolution
- Reporting
- MIS
- Advanced Excel Analytics
- SOP Documentation
- Continuous Improvement
- MS Excel
- MS Office 365
- Co-Pilot
- Dashboard Reporting
- Trade Operations
- Settlement
- SOP Creation
- Process Documentation
Certification
- People Leader Foundation Program
- Yellow Belt Certified
- Foundation in Project Management
- ALMI Certified
- Advanced Excel – FITA Institute
Languages
English
Hindi
Hobbies and Interests
- Reading business and current affairs
- Continuous skill development
- Listening to music
Accomplishments
- Achieved better turnaround by introducing macro for productivity and quality deliverables.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- LOMA
Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Interests
Reading
Wellbeing
Listening to Music
Travelling
Timeline
Team Lead
Guardian India Operations
08.2017 - Current
Associate – Insurance Operations
DXC Technologies
04.2015 - 07.2017
MBA - Finance & Operations
Babasaheb Bhimrao Ambedkar University
BBA - Finance
University of Lucknow
Senior Secondary - undefined
SVIC