Dr Adeshkumar Jambhulkar

• Awarded with Liberty Mutual's Group President Award for exceptional claims services in 2020
• Founding Member of In-house claims unit of Liberty General Insurance
• Set the vision for corporate relations and claims and defined overall strategy from launch to scale
• Formulated unique client servicing approach for corporate EB business
• [Anchored the customer NPS of 100]
• Determined highest order KPIs for team to ensure efficient customer service and built plans to measure, monitor and improve them
• Developed partnership with vendors for wellness and concierge services for corporates.
• Demonstrated breadth and depth of operational service delivery management expertise
• Lead the team towards path of customer experience improvements and transformation across journeys.
• Sustaining a great team culture consisting of clearly articulated values and inspired leadership.
• Compliance Champion 3 years.
• Member of DEI council

• Promoted in six months from Manager position.
• Awarded with Rising Champion award.
• Lead the health claims business development, provider relations and indemnity claims.
• Lead the health claims business development, provider relations and indemnity claims
• Lead the company's first Health Claims Unit in Hyderabad
• Lead the digital transformation across portfolio
• Ensured resources, capabilities and capacities in meeting client requirements
• Engagement with onshore leads and, chain stakeholders and their requirements and the outsourcer's ability to meet them

Managed Government Insurance Business

Lead the zero grievance roadmap and executed with success.

• Company Overview: Government Business and Mass Health Insurance
• Joined as Management Trainee post MBA
• Lead the consolidation of private insurance business
• Corporate Relationship Management for private insurance
• Government Business and Mass Health Insurance

• Company Overview: Government Health Insurance Scheme
• Established TPA business in 8 new districts of Maharashtra
• Structured a thoughtful organizational plan for recruit, retain and develop talent
• Collaboration with civic authorities, public health department, local polity for steady inception
• Internal Audit and Compliance
• Government Health Insurance Scheme