ANIL DINANATHRAM GUPTA
Delhi IN
Summary
Principal Consultant with a strong history at OMGEE DIGITAL TECHNOLOGIES, achieving a 200% increase in lead generation through effective digital strategies. Expertise in facilities and vendor management enhances operational efficiency and customer satisfaction. Proven ability to lead cross-functional teams towards operational excellence and deliver results based on extensive industry knowledge.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Principal Consultant
OMGEE DIGITAL TECHNOLOGIES
10.2023 - Current
- Company Overview: A Marigold Digital Pvt. Ltd. Company, INDIA
- Oversee end-to-end field operations for ATM maintenance across NCR, Diebold, and other OEM machines.
- Conducted and supervised first-line (FLM) and second-line maintenance (SLM), including technical resets, hardware fixes, and cash logistics coordination.
- Lead and schedule a team of 18+ field technicians, ensuring optimal task distribution and rapid issue resolution.
- Implement targeted field marketing strategies and digital networking among OEM stakeholders to drive a 200% increase in lead generation.
- Proactively resolve service alerts and coordinate closely with banking partners, vendors, and OEMs to achieve 99% ATM uptime.
- Maintain precise service documentation, downtime logs, and compliance reports to meet audit and SLA requirements.
- Provided digital tools and dashboards to boost productivity for small and medium enterprises, aligning ground operations with real-time performance insights.
- Launched a thought leadership content campaign across social media and search platforms, generating a ₹2.4Cr pipeline via SEO-optimized content.
- Developed and deployed innovative digital strategies to position Marigold Digital at the forefront of the facility tech space.
- Designed and delivered training programs to certify new field engineers on ATM hardware/software handling and standard operating procedures.
- Enforced data security, safety protocols, and customer-centric practices at all operational sites.
- Deliver weekly operations and KPI reports to senior management, offering insights that inform strategy, resource planning, and client satisfaction.
- Manage relationships with third-party service vendors, ensuring contract terms, service-level agreements (SLAs), and uptime commitments are consistently met or exceeded.
- Lead the incident escalation process for high-severity ATM faults and downtime events, conducting root cause analyses and implementing preventive measures to avoid recurrence.
- Coordinate and support internal and external audits, ensuring ATM operations comply with industry regulations (e.g., RBI guidelines), cybersecurity standards, and internal controls.
- A Marigold Digital Pvt. Ltd. Company, INDIA
General Manager – Facilities and Operations
BPTP LTD.
New Delhi
02.2023 - 09.2023
- Company Overview: New Delhi, India, Commercial/Residential Portfolio (2.4M sq. ft)
- Cost Leadership: Cut energy spend by 18% through integration and vendor renegotiation.
- ESG Leadership: Achieved IGBC Gold Certification through: IoT-based water conservation (25% savings), Waste-to-energy partnerships (40% diversion).
- Monitored Quality Control over EHS conditions, warehouse maintenance, and inventory management, and ensured compliance with safety standards.
- Lead the full spectrum of mall operations — from customer experience and budget planning to marketing, tenant relations, safety management, customer service excellence, and event organization.
- Directed projects involving CAM, electricity billing, and energy meter digitalization by coordinating resources and providing management oversight.
- Spearheaded comprehensive leasing strategies, resulting in improved property occupancy and revenue growth.
- New Delhi, India, Commercial/Residential Portfolio (2.4M sq. ft)
General Manager – Facilities and Operations – Pan India
Ansal Housing Limited.
New Delhi
01.2015 - 02.2023
- Company Overview: New Delhi, India, Commercial/Residential Portfolio (4M sq. ft)
- IoT Standardization: Implemented preventive maintenance system reducing downtime by 30%.
- Cost Optimization: Saved ₹15.6Cr over 8 years via vendor consortium framework.
- Lead and manage a team of 90-100 individuals to achieve operational excellence.
- Develop and implement strategic initiatives to improve store productivity and customer satisfaction.
- Ensure high standards of store hygiene and operational efficiency.
- Collaborate with cross-functional teams to drive brand shop operations and enhance overall store performance.
- Monitor and analyze store performance metrics to identify areas for improvement.
- Responsible for mall operations, customer experiences, budgets, marketing, tenant relations, safety, customer service, events, and team training.
- Compliance: Conducted 120+ safety audits with a 100% closure rate.
- New Delhi, India, Commercial/Residential Portfolio (4M sq. ft)
Corporate Chief Engineer (Director of Engineering) – Facilities and Operations
CAMBAY HOTELS AND RESORTS/ CIHM (Institute)
Ahmedabad
03.2009 - 12.2014
- Company Overview: Ahmedabad, Western India, Hotels (2M sq. ft)
- Sustainability: Achieved a 22% reduction in energy consumption with an advanced IoT-enabled hotel FM system.
- CAPEX Planning: Provided ownership with guidance on facility upgrades exceeding ₹ 50Cr.
- Responsible for ensuring seamless hotel operations, guaranteeing guest satisfaction, managing budgets accurately, executing strategic marketing, fostering strong partner relationships, ensuring guest safety, maintaining excellent customer service, and curating events that enhance guest experiences.
- Hotel Operations: Experience in Services (Concierge/Room Management) under an IAS Officer-turned-Hotelier MD.
- Infrastructure: Overseeing the pre-opening of multiple hotels in Ahmedabad, Jaipur, Udaipur, and Shirdi.
- Directed teams in sourcing and managing high-quality materials for a 5-acre manufacturing unit and overseeing vendor and logistics operations.
- Led infrastructure and Agritech projects, including logistics, cargo management, and the manufacturing of Ferro Ingots, Castings, and a 2.7 MW power plant.
- Market Intelligence: Conducted feasibility studies to position hotels for premium clientele.
- Optimizing procurement and vendor relationships for operational excellence.
- Gained hands-on experience in concierge and room management services under the mentorship of an IAS Officer-turned-Hotelier MD, bringing governance-grade precision to hospitality delivery.
- Market Intelligence and Feasibility Analysis: Conducted in-depth feasibility studies, competitor mapping, and customer profiling to position hotels for premium clientele successfully.
- Streamlined vendor partnerships and supply chain performance, resulting in 15–20% savings across recurring procurement categories.
- Ahmedabad, Western India, Hotels (2M sq. ft)
Strategic Cost Optimization Consultant
WIPRO
Gurugram
07.2007 - 02.2009
- Company Overview: Gurugram, India
- Galaxy Award: Saved Airtel $2.3M annually through supply chain redesign.
- Procurement: Achieved 4-15% savings via vendor clustering strategies.
- Gurugram, India
Education
Digital Marketing Certification - Digital Marketing
IIM Indore
IIM Indore10.2024
MBA - Marketing
LBSIM
New Delhi04-2007
Bachelor of Engineering - Electrical Engineering
Govt. College of Engineering Karad
Karad06-1999
Skills
- Facilities management
- Multi-site operations
- Preventive maintenance
- Predictive maintenance
- IoT-based energy optimization
- Hvac systems
- Electrical plant oversight
- ESG compliance
- EHS standards
- RBI regulatory compliance
- ATM field operations
- Cam and utility billing
- Vendor management
- SLA governance
- Inventory control
- P and L management
- Capex and opex optimization
- Strategic cost reduction
- Supply chain restructuring
- Risk compliance audits
- Executive dashboards
- Digital marketing
- Thought leadership content
- HubSpot CRM
- Google Analytics
- Google Ads
- Meta ads
- AI in facility management
- Social and search campaigns
- Cross-functional team leadership
- SOP development
- Technical training
- Customer experience
- Stakeholder engagement
- Crisis and incident management
- Tenant relations
- Leasing strategy
- CMMS
- IoT platforms
- Microsoft Office Suite
- ERP systems
Education Certifications Publications
- PGDM (Marketing), 08/2021
- BE (Electrical Engineering), 01/2023
- Digital Marketing Certification EPDM 10/10 GPA – IIM Indore, 02/2023
- The Future of Facility Management: Navigating the Digital Revolution, 10/2024, https://medium.com/omgeedigitech/the-future-of-facility-management-navigating-the-digital-revolution-e14f7aa12e9c
Awards
- 03/2001, APPRECIATED BY Procter and Gamble (FMCG Sector) FOR HVAC SYSTEM, Commissioned LUPIN PHARMA at Pune.
- 01/2008, AWARDED BY BHARTI AIRTEL DURING TENURE WITH WIPRO FOR ACHIEVING 5/5 CSAT.
- 04/2014, AWARDED BY CMD FOR MULTIPLE HOTEL OPENINGS.
Volunteer Experience
CONTENT CREATOR FOR THE SUSTAINABILITY CAMPAIGN, 2020
Earlier Roles
07/1999 to 06/2007, BSES Delhi, Mahindra Lifespaces, Intercontinental Chain Hotels, ETA Engineering Pvt Ltd, Detailed achievements available upon request.
Global Clients
- DesignRush
- Blue Ocean Global Technology
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Elementary (A2)
A2
Certification
- 08/2021 continuous improvement certified six sigma black belt in the year
- 10/2024 the future of facility management: navigating the digital revolution|By Anil G
- 02/2023 certified facility management expert
Timeline
Principal Consultant
OMGEE DIGITAL TECHNOLOGIES
10.2023 - Current
General Manager – Facilities and Operations
BPTP LTD.
02.2023 - 09.2023
General Manager – Facilities and Operations – Pan India
Ansal Housing Limited.
01.2015 - 02.2023
Corporate Chief Engineer (Director of Engineering) – Facilities and Operations
CAMBAY HOTELS AND RESORTS/ CIHM (Institute)
03.2009 - 12.2014
Strategic Cost Optimization Consultant
WIPRO
07.2007 - 02.2009
Digital Marketing Certification - Digital Marketing
IIM Indore
MBA - Marketing
LBSIM
Bachelor of Engineering - Electrical Engineering
Govt. College of Engineering Karad
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