Adhil PS
Service Manger
Thrissur
Summary
A dynamic service professional with a successful track record of achieving set goals, targets and having 7+ years of extremely successful experience in automobile service industry. Presently working in Honda BigWing TOPLINE ,Kochi, Kerala and present job emphasis on handling service section, dedicated to customer service and achievement of set targets. Looking forward for further a challenging career in the field of automobile that would utilize my experience , knowledge, training, skill and education.
General Key Skills & Strengths
● Customer Relationship Management:
Championing and driving customer orientation company-wide & ensuring customer’s voice is heard and listened in the organization. Ensure that all service personnel meet customer needs with never-say-no spirit to achieve the highest level of customer satisfaction. Build lasting relationships with customers by way of treating them same like own family members. Technically competent with ability to understand customer needs, requirement. Leadership and commitment to customer care.
● Team Management:
Leading, training & monitoring the performance of team members to ensure efficiency in service operations and meeting of individual & group targets. Good decision maker & team player.Excellent communication,presentation skills. Motivating and inspiring team members.
● Product Knowledge: Provide customers with in-depth information about available OEM (Original Equipment Manufacturer) and new features.
● Good Negotiation, Analytical, Communication, Presentation & Reporting Skills
Excellent leadership,judgment, management skills & quick learner, initiative and self- motivated, flexible and smart personality, good telephone manner,maintain safe working practices.Flair for selling value added services, service contracts and accessories.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
SERVICE MANAGER
HONDA BIGWING TOPLINE
Kochi, KL
02.2021 - Current
● Ensuring complete customer satisfaction and delightfulness in each process of service.
● Ensuring to attain all goals which are maintained by the dealer as well as the manufacturer standards.
● Taking care of CR team to ensure proper PSF, CSI.
● Coordinating with HMSI team and ensures both quality and quantity parameters are achieved.
• Taking care of Service-related Queries
• Handling Daily and Monthly reports for the daily workshop tracking
• Handling customer related queried and taking care of HMSI complaints.
• Handling and tracking workshop revenues and monitoring the performance of each technician.
• Taking care of DVR reports every 6 months in the workshop.
• Taking care of Product complaints and reporting directly to HMSI team for product improvement.
• Daily Manpower monitoring and awailing productivity towards the dealer
WARRANTY MANAGER
TATA MOTORS
Kochi, KL
07.2019 - 01.2020
- Taking care of warranty related issues in the floor Communication between service advisors and mechanics to eliminate repeat works
- Carrying out warranty audits each and every year eliminating debits for the company.
- Carry out timely claiming procedure in SAP Instructing strict usage of PCR in the workshop to eliminate errors.
- Carrying out warranty claims in Seibel Workshop
WARRANTY MANAGER
SKODA INDIA
Kochi, KL
08.2017 - 01.2020
- Manpower management of the technical team.
- Auditing of all job cards.
- Ensuring timely delivery of vehicle.
- Diagnosing the vehicle for the faults through ODISS
- Carry out periodic services along with final inspection
- Management of DISS and solving technical issues
WARRANTY MANAGER
Mercedes Benz
Kochi, KL
08.2017 - 11.2017
- Taking care of warranty related issues in the floor
- Communication between service advisors and mechanics to eliminate repeat works
- Carrying out warranty audits each and every year eliminating debits for the company.
- Carry out timely claiming procedure in SAGA/2 and ELSA PRO. Instructing strict usage of ELSA PRO in the workshop to eliminate errors.
MECHANICAL ENGINEER SUPERVISOR
PVM MARINE ENGINNERING COCHIN SHIPYARD
Kochi, KL
08.2016 - 07.2017
• Taking care of complete installation of piping inside the deck-on compartment in a ship
• Supervising different works in variety of jobs
• Taking care of structural design of MSB rooms inside INS VIKRANT
• Ensuring timely completion of work and conducting surveys and audits.
Education
Bachelor of Technology - Mechanical Engineering
VIDYA ACADAMY OF SCIENCE AND TECHNOLOGY
THRISSUR 06.2012 - 07.2016
HIGHER SECONDARY EXAM - Computer Science
CHSS CHENTRAPPINNI
THRISSUR 05.2011 - 05.2012
10 th Grade - Science
LEMER PUBIC SCHOOL
THRISSUR 05.2009 - 05.2010
Skills
Service management
undefinedTimeline
SERVICE MANAGER
HONDA BIGWING TOPLINE
02.2021 - Current
WARRANTY MANAGER
TATA MOTORS
07.2019 - 01.2020
WARRANTY MANAGER
SKODA INDIA
08.2017 - 01.2020
WARRANTY MANAGER
Mercedes Benz
08.2017 - 11.2017
MECHANICAL ENGINEER SUPERVISOR
PVM MARINE ENGINNERING COCHIN SHIPYARD
08.2016 - 07.2017
Bachelor of Technology - Mechanical Engineering
VIDYA ACADAMY OF SCIENCE AND TECHNOLOGY
06.2012 - 07.2016
HIGHER SECONDARY EXAM - Computer Science
CHSS CHENTRAPPINNI
05.2011 - 05.2012
10 th Grade - Science
LEMER PUBIC SCHOOL
05.2009 - 05.2010
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