ADHIRA G

· Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.

· Mentored junior analysts, fostering professional development while enhancing overall team performance.

· Provided expert advice for senior management, contributing to informed decision-making and strategic planning.

· Analyzed data to identify root causes of problems and recommend corrective actions.

· Created dashboards to monitor and track key performance indicators.

· Developed customized reports, summarizing and presenting data in visually appealing format.

· Influenced policy decisions through comprehensive economic analyses that effectively communicated complex information to nonexperts.

· Monitored compliance and filing requirements in conjunction with staff and management.

· Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.

· Implemented cost reduction initiatives, achieving significant savings without compromising quality or service delivery.

· Optimized project management, resulting in timely deliverables and improved client satisfaction rates.

· Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.

· Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.

· Developed strong working relationships with vendors to expedite issue resolution and maintain optimal system performance.

· Assisted in training new team members on service desk procedures, tools, and best practices.

· Provided after-hours support as needed to minimize business impact during downtime events.

· Conducted regular reviews of service desk metrics to identify areas for improvement and implement enhancements accordingly.

· Consistently met or exceeded key performance indicators related to service quality and response times.

· Proactively identified recurring issues and worked with relevant departments to implement solutions

• Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
• Answered telephone or online requests and completed interactions quickly to meet productivity goals.
• Investigated basic issues and escalated more complicated concerns.
• Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.