ADHIRA G
Bengaluru
Summary
Insightful Information Technology Senior Analyst with 9 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cloud Ops Senior Analyst
Accenture
Bangalore
05.2019 - Current
- Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Influenced policy decisions through comprehensive economic analyses that effectively communicated complex information to nonexperts.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Implemented cost reduction initiatives, achieving significant savings without compromising quality or service delivery.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Generated ad-hoc reports to evaluate specific business requirements.
- Identified patterns and trends in large data sets and provided actionable insights.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Service Desk Analyst
Net Connect Private Limited
Bangalore
02.2018 - 05.2019
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
- Developed strong working relationships with vendors to expedite issue resolution and maintain optimal system performance.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Provided after-hours support as needed to minimize business impact during downtime events.
- Conducted regular reviews of service desk metrics to identify areas for improvement and implement enhancements accordingly.
- Consistently met or exceeded key performance indicators related to service quality and response times.
- Proactively identified recurring issues and worked with relevant departments to implement solutions
- Tested new software and hardware prior to deployment.
Process Executive
Infosys Ltd.
Bangalore
06.2016 - 02.2018
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Investigated basic issues and escalated more complicated concerns.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Collaborated closely with other departments for achieving operational excellence across the organization.
- Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions.
- Implemented customer feedback loop, directly impacting product enhancements and service offerings.
Education
Bachelor of Computer Applications - Computer Applications Development
COMMUNITY COLLEGE
06-2016
Skills
Client Management
Performance Monitoring
Data Analysis
Financial Modeling
Escalation Management
Incident Management
Service Level Management
ITIL Knowledge
New Employee Hiring
Employee Training and Development
Shift Scheduling
Project Planning
Team Collaboration and Leadership
Continuous Improvement and Plan Development
Documentation And Reporting
Cost Management
Accomplishments
Have got various recognitions from clients as well as management for exceptional performances as below:
Stellar Award from client for exceptional contribution of the performance of entire team
SPOC Awards
Best Team lead Award
Software
Power BI
, 5, Advanced,ORACLE
, 5, AdvancedLanguages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Personal Information
Certification
ITIL4 Foundation
AZ 900 Fundamentals
Software Testing
Power BI
Timeline
Cloud Ops Senior Analyst
Accenture
05.2019 - Current
Service Desk Analyst
Net Connect Private Limited
02.2018 - 05.2019
Process Executive
Infosys Ltd.
06.2016 - 02.2018
Bachelor of Computer Applications - Computer Applications Development
COMMUNITY COLLEGE