Adhith Suresh
Associate, Customer Service
Thrissur
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Associate Customer Service Representative
Sutherland Global
Chennai
11.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Airport Operations and Customer Service
Interglobe aviation ltd
Chennai
12.2021 - 08.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
03.2012 - 06.2015
Bachelor of Commerce - Marketing
06.2016 - 12.2020
Skills
Call center operations
undefinedTimeline
Associate Customer Service Representative - Sutherland Global
11.2022 - Current
Airport Operations and Customer Service - Interglobe aviation ltd
12.2021 - 08.2022
Symbiosis College of Commerce And Arts - Bachelor of Commerce, Marketing
06.2016 - 12.2020
Indian School Al-Seeb - High School Diploma,
03.2012 - 06.2015
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