ADHITHYAN H
Trivandrum
Summary
Dynamic professional with experience at Terumo Blood & Cell Technologies, enhancing team efficiency by 10% through effective documentation management. Proficient in HTML and customer service, I excel in fostering relationships and analyzing feedback to drive improvements. Committed to GMP compliance and skilled in both technical and graphic design.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associated Staff (Helper)
Terumo Blood & Cell Technologies
Trivandrum
12.2023 - Current
- Company Overview: Manufacturing of medical products with the help of 5'S, GMP.
- Manufacturing of medical products with the help of 5'S, GMP.
- Boosted team efficiency by 10% by building and maintaining documentation using various Records.
- Manufacturing of medical products with the help of 5'S, GMP.
Customer Advisor
Derik Tata Motors Pvt Ltd.
Trivandrum
10.2022 - 11.2023
- Learned about how to handle Customers and solve their Enquiries.
- Coordinated communications between multiple departments.
- Developed long-term relationships with returning customers.
- Reviewed customer feedback surveys for improvement opportunities.
- Responded to customer inquiries via phone, email, and in person.
- Updated records in the CRM system for accurate tracking of customer interactions.
- Demonstrated a strong understanding of company policies and procedures.
Education
Diploma - Computer Application and Business management
Government Polytechnic College
Neyyattinkara, Kerala07-2022
Board of Higher Secondary Examinations (plus Two)) - Humanities
St. John's Model Higher Secondary School
Trivandrum,Kerala,India05-2019
Secondary School Leaving Certificate (SSLC) -
Lourdes Mount Higher Secondary School
Trivandrum, Kerala, India 03-2017
Skills
- HTML
- CSS
- SQL
- Front-end and back-end coding
- Technical documentation
- Graphic design
- Tally
- 5'S methodology
- Customer service
- Documentation management
- GMP compliance
- Feedback analysis
- Record keeping
- Equipment operation
- Warehouse assistance
- Materials handling
- Hazardous material handling
Certification
- Advanced Google Analytics Certificate, 10/27/24
- The Fundamental of Digital Marketing Certificate, 09/21/21
- Front End Development - HTML Certificate, 01/18/23
Declaration
I do hereby declare that the information furnished by me is true and correct by knowledge and belief.
Timeline
Associated Staff (Helper)
Terumo Blood & Cell Technologies
12.2023 - Current
Customer Advisor
Derik Tata Motors Pvt Ltd.
10.2022 - 11.2023
Diploma - Computer Application and Business management
Government Polytechnic College
Board of Higher Secondary Examinations (plus Two)) - Humanities
St. John's Model Higher Secondary School
Secondary School Leaving Certificate (SSLC) -
Lourdes Mount Higher Secondary School
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