Adi Koppala
Visakhapatnam
Summary
Dynamic operations professional with a proven track record at Amazon, excelling in process optimization and customer service. Adept at problem-solving and analytical thinking, I effectively enhance workflows and resolve complex issues. Proficient in MS Office Suite, I thrive in fast-paced environments, delivering results while maintaining strong team collaboration.
Overview
6
6
years of professional experience
Work History
Freelance
India Mart Tele Associate Free Seller Enrichment
- Current
- Delivered tailored freelance services to diverse clients.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operations Associate
Amazon
Hyderabad
07.2023 - 05.2024
- Communicated effectively with supervisors regarding workflow and operational issues.
- Coordinated with other departments to streamline operations management activities.
- Supported development of new processes and procedures that enhanced operational efficiency.
- Contributed to team meetings to identify and implement process optimization opportunities.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Enforced company policies to align with industry standards.
Advisor I Email Support
Concentrix Daksh Services India Private Limited
08.2020 - 05.2021
- Timely and efficient response management: Proven experience in managing a high volume of customer emails, prioritizing tasks, and responding to inquiries within established service level agreements (SLAs). Adhering to quick response times and efficiently resolving customer concerns is a key strength.
- Proficient in written communication: Demonstrated ability to effectively communicate through written channels, such as emails, with a strong focus on clarity, professionalism, and accuracy. This includes composing well-structured and concise responses that address customer inquiries or issues.
- Problem-solving and troubleshooting skills: Experienced in analyzing customer emails, understanding their concerns or issues, and providing appropriate solutions or guidance. Ability to think critically and apply logical reasoning to resolve complex problems effectively.
- Managed customer service inquiries in fast-paced BPO environment, ensuring timely and effective resolutions.
- Sustained productivity under pressure, consistently meeting project deadlines and service level agreements.
- Maintained productivity under pressure while meeting project deadlines.
- Interacted with customers through phone, email, chat, and social media, providing comprehensive support across all channels.
- Proficient in using productivity tools such as Microsoft Office Suite and CRM systems.
- Strong teamwork and collaboration skills to work effectively with colleagues and other departments.
- Ability to maintain composure and remain calm under pressure.
- Demonstrated proactive approach and self-motivation in daily tasks.
Education
Intermediate - MPC
Skills
- Problem-solving
- Logical reasoning
- Analytical skills
- Communication skills
- MS Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer service
- Email communication
- Team collaboration
- Data analysis
- Time management
- Adaptability in operations
- Documentation skills
- Transportation planning
- Logistics software proficiency
- Microsoft PowerPoint, excel, and Word
- Advanced Excel capabilities
- SQL and Excel expertise
Additional Information
Experience in handling customer service and support in a fast-paced BPO environment., Proven ability to work well under pressure and meet deadlines., Strong problem-solving skills to resolve customer issues and provide effective solutions., Familiarity with various communication channels, including phone, email, chat, and social media platforms., Proficient in using productivity tools such as Microsoft Office Suite and CRM systems., Strong teamwork and collaboration skills to work effectively with colleagues and other departments., Ability to maintain composure and remain calm under pressure., Proactive and self-motivated with a strong work ethic.
Languages
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Telugu
Native
Native
Timeline
Operations Associate
Amazon
07.2023 - 05.2024
Advisor I Email Support
Concentrix Daksh Services India Private Limited
08.2020 - 05.2021
Freelance
India Mart Tele Associate Free Seller Enrichment
- Current