Adiba
Dehradun
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Housekeeping Desk attendant
The Glory Hotel
Dehradun
10.2023 - 12.2025
- Greeted guests and provided information about hotel services and amenities.
- Managed front desk operations during busy shifts to ensure smooth workflow.
- Handled guest inquiries and resolved issues to enhance satisfaction.
- Coordinated room assignments and maintained accurate booking records.
- Collaborated with housekeeping to ensure rooms met cleanliness standards.
- Monitored lobby area for security and maintained a welcoming environment.
- Trained new staff on front desk procedures and customer service best practices.
- Greeted customers in a friendly and professional manner.
- Answered telephone calls promptly and courteously.
- Greeted customers and provided excellent customer service.
- Completed daily reports concerning occupancy levels, broken items.
- Provided directions to guests regarding hotel amenities.
Education
Bachelor of Arts - Plotical Science
SGRR PG College
Dehradun , India 03.2021 - 06.2024
Skills
- Front desk operations
- Booking management
- Guest relations
- Complaint resolution
- Daily reporting
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Multitasking proficiency
Timeline
Housekeeping Desk attendant
The Glory Hotel
10.2023 - 12.2025
Bachelor of Arts - Plotical Science
SGRR PG College
03.2021 - 06.2024