Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Adiba Khanum

Bangalore

Summary

Seasoned Senior Account Executive with notable background in fostering client relationships, increasing company revenue and executing effective sales strategies. Strong acumen in lead generation, contract negotiation, and team leadership. Proven success in enhancing customer satisfaction levels and driving significant business growth. Consistently recognized for ability to exceed sales targets while maintaining high ethical standards.

Overview

18
18
years of professional experience

Work History

Senior Account Executive

MarketStar (Regalix)
Bangalore
05.2024 - Current
  • Developing and maintaining subject matter expertise on LinkedIn marketing solutions offerings.
  • Handling APAC region accounts to educate and work with customers for long-term activities.
  • Assist existing clients from APAC regions to optimize their live campaigns for a healthy output.
  • Responsible for meeting or exceeding revenue goals.

Sr. Deputy Manager - Inside Sales & Operations

Miles Education
Bangalore
01.2021 - 09.2022
  • Led a team of 10 inside sales counselors, achieving a 25% year-over-year increase in sales.
  • Developed and implemented strategic sales plans that aligned with company objectives, resulting in consistent achievement of monthly and quarterly sales targets.
  • Consistently exceeded sales quotas by 20% through proactive lead generation, qualification, and consultative selling.
  • Established and maintained strong relationships with key clients, ensuring high levels of customer satisfaction and repeat business.
  • Conducted regular training sessions to enhance team product knowledge and sales techniques, improving overall team performance.
  • Provided tailored product solutions to meet the specific needs of customers, resulting in increased sales conversion rates.

Inside Sales Manager

Intellipaat
Bangalore
09.2019 - 01.2021
  • Successfully managed a portfolio of 200+ accounts, achieving a 15% increase in customer retention rates.
  • Generated new leads through targeted outbound calls, emails, and social media outreach, contributing to a 30% growth in the customer base.
  • Utilized CRM systems to track and manage sales activities, ensuring accurate and up-to-date customer information.
  • Assisted in the development and implementation of sales campaigns, resulting in increased market penetration and brand awareness.
  • Provided excellent customer service, addressing customer inquiries and resolving issues promptly to maintain high satisfaction levels.
  • Assisting and counseling walk-in prospects for the suitable certification course.

Sr. Customer Support Representative

IBM Daksh
Bangalore
01.2007 - 09.2013
  • Handled clients like, D&B (Dun & Bradstreet), Energy Australia (former name: TRU Energy) JPMorgan Chase & Co
  • Provided technical and non-technical support to customers via phone, email, and chat, ensuring timely and accurate resolution of issues
  • Achieved an average customer satisfaction rating of 4.8 out of 5 by delivering exceptional service and support
  • Utilized CRM systems to track and manage customer interactions, ensuring all inquiries were handled efficiently.
  • Identified recurring issues and collaborated with the product team to develop solutions, reducing the volume of support requests
  • Assisted in the development and implementation of customer support policies and procedures

Education

Bachelor of commerce -

Skills

  • Strategic Sales Planning
  • Key Account Management
  • Sales strategies implementation
  • Digital Marketing
  • Revenue Generation
  • Deal negotiation
  • Sales Quota Achievement
  • CRM proficiency
  • Strategic selling
  • Sales Force
  • Sales Loft
  • Tableau

Websites

Accomplishments

  • Consistently surpassed quarterly and annual sales targets by an average of 20%.
  • Improved customer retention rates by 15%.
  • Achieved a lead conversion rate of 25%.
  • Recognized as the top sales performer for three consecutive quarters.
  • Developed and implemented new sales processes that increased overall team productivity by 25%.
  • Successfully expanded the client base by 30% within 8 months.
  • Streamlined the lead management process, resulting in a 40% reduction in response time.

Timeline

Senior Account Executive

MarketStar (Regalix)
05.2024 - Current

Sr. Deputy Manager - Inside Sales & Operations

Miles Education
01.2021 - 09.2022

Inside Sales Manager

Intellipaat
09.2019 - 01.2021

Sr. Customer Support Representative

IBM Daksh
01.2007 - 09.2013

Bachelor of commerce -

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Adiba Khanum