
Dynamic Senior Geospatial Project Manager and Technical Operations Leader with over 17 years of experience driving large-scale global mapping operations for top-tier location intelligence platforms and a leading global consumer electronics brand. Proven strategic leader, instrumental in developing and launching a proprietary mapping platform that successfully replaced third-party map integration across all client devices, including mobile, tablet, and desktop. Recognized for exceptional leadership in scaling an operational unit from 3 to 120 staff while achieving 100% data integrity benchmarks, and selected to lead training for a 250-member unit at the Client's Core Team in Sunnyvale, CA. Recently enhanced expertise in Generative AI applications (LLM, RAG, NLP) to innovate next-generation AI-enabled geospatial workflow optimization, complemented by substantial onsite international project experience in the USA and Australia.
Sole Point of Contact (SPOC): Served as the primary liaison between the Client (Global Consumer Electronics Leader) and Genesys International, ensuring seamless synchronization on project deliverables and operational strategy.
Team Leadership: Directed a team responsible for complex operational tasks including training documentation (New Country Policy Specs), process analysis, Root Cause Analysis (5 Why's), quality feedback loops, and stakeholder communication (Radar Management).
Standardized critical digital mapping documentation and internal knowledge sharing protocols, decreasing new team member onboarding time and optimizing navigation map update cycles.