Adibh Waghmare
Nagpur
Summary
Innovative Senior System Engineer known for high productivity and efficient task completion. Excel in problem-solving, teamwork, and adaptability, ensuring successful project outcomes and enhanced system reliability.
Overview
3
3
years of professional experience
Work History
Senior System Engineer
Cognizant
Pune
11.2024 - Current
- Managed and modified Salesforce CRM data to align with customer requirements.
- Resolved access issues across multiple platforms including Salesforce, SAP Concur, Veeva CRM, iConnect, Microsoft 365, Cloud PC, Zscaler, Cisco any connect, ect.
- Delivered technical support for configuring work iPads, laptops, printers, and scanners.
- Collaborated with the Knowledge Management team to create new and update outdated knowledge base articles, ensuring accuracy and relevance to current systems.
Senior Analyst
HCL Technologies
Nagpur
03.2023 - 11.2024
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high-priority incidents.
- Conducted regular reviews of open tickets, ensuring timely follow-up actions were taken to drive issue resolution successfully.
- Collaborated with cross-functional teams to resolve complex technical issues, minimizing downtime for critical business systems.
Senior Executive
StarTek
Bhopal
02.2022 - 03.2023
- Answered constant flow of customer calls with minimal wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
Bachelor of Engineering - Mechanical Engineering
Nagpur University
Nagpur, India07.2021
Diploma - Mechanical Engineering
Nagpur Institute of Technology
Nagpur07.2018
High School Diploma -
Guru Nanak High School
Nagpur, India05.2015
Skills
- Salesforce CRM
- Incident management
- MS office
- Technical support
- Remote desktop support
- System configuration
Accomplishments
- Seven Appreciation Emails from Client
- Supervised team of 13 New members.
Software
- Salesforce CRM
- Service Now
- Aternity
- Splunk
- Microsoft BitLocker Administration and Monitoring
- VMware vsphere client
- Absolute Software
- Airwatch
- Intune
- Onead, ARS, pmhelp desk
- RSA, PingID, Mircosoft Authenticator
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Senior System Engineer
Cognizant
11.2024 - Current
Senior Analyst
HCL Technologies
03.2023 - 11.2024
Senior Executive
StarTek
02.2022 - 03.2023
Bachelor of Engineering - Mechanical Engineering
Nagpur University
Diploma - Mechanical Engineering
Nagpur Institute of Technology
High School Diploma -
Guru Nanak High School