Anna Sittler
Terre Haute
Summary
Results-oriented Operations Manager with expertise in team leadership and conflict resolution at Crew Carwash. Proven ability to enhance customer satisfaction through strategic communication and problem-solving. Recognized for implementing initiatives that improve performance metrics and drive sales revenue.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Crew Carwash
01.2025 - Current
- Ensured optimal stock levels by managing inventory and timely replenishment.
- Identified performance improvement areas through thorough analysis of metrics.
- Conducted performance reviews, creating action plans for developmental needs.
- Streamlined hiring and training processes to meet workforce requirements.
- Boosted customer satisfaction by addressing concerns and enhancing communication.
- Maintained facility operations, ensuring equipment and infrastructure functionality.
Assistant Manager
Crew Carwash
02.2024 - 01.2025
- Coordinated scheduling to optimize staff coverage during peak hours.
- Conducted inventory management, maintaining optimal stock levels for supplies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Shift Manager
Crew Carwash
08.2023 - 02.2024
- Ensured efficient operations through daily supervision and quality standard adherence.
- Facilitated new employee training on policies and job responsibilities for seamless onboarding.
- Managed emergency situations calmly, prioritizing safety for customers and employees alike.
- Boosted sales revenue by consistently motivating staff toward individual and team goals.
Part-time Wash Associate
Crew Carwash
10.2021 - 08.2023
- Boosted customer satisfaction by resolving complaints quickly and professionally.
- Delivered prompt, efficient service to enhance overall customer experience.
- Assessed customer needs to recommend appropriate car wash services effectively.
- Recognized as Associate of the Year for outstanding performance in 2022.
Education
No Degree - Business Administration
Ivy Tech Community College of Indiana
Terre Haute, IN05-2027
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Employee/customer relations and conflict resolution
Certification
- EMT - Emergency Medical Technician
NREMT- March 2023- Present
IN State License- June 2023- July 2025
- BLS CPR
October 2022- Present
Timeline
Operations Manager
Crew Carwash
01.2025 - Current
Assistant Manager
Crew Carwash
02.2024 - 01.2025
Shift Manager
Crew Carwash
08.2023 - 02.2024
Part-time Wash Associate
Crew Carwash
10.2021 - 08.2023
No Degree - Business Administration
Ivy Tech Community College of Indiana