Adike Damodar

Highly versatile Operations and Support Analyst offering 1.8 years of combined experience across technical, call, and mail support environments. Expertise includes providing US international voice and mail support for a leading health insurance provider (Associate Operations Analyst at ispace) and specialized account security and risk management at Google (ATO Analyst). Proven ability to excel in customer communication, swiftly resolve complex issues, and ensure efficient, secure support operations through detailed analysis and cross-functional teamwork.

Google ATO : 12 Months

- Reviewed Google AdWords, YouTube AdSense, and Google Admin accounts for security breaches.

- Resolved security issues and promptly communicated updates to users via email and calls.

- Updated users on the resolution of their issues through clear and concise call and email communication.

- Detected and removed unauthorized access to accounts ensuring the security of the platform.

- Mitigated financial risks by identifying and removing unauthorized bank account access in AdSense accounts.

- Initiated and tracked tickets for any unauthorized financial transactions, ensuring timely resolution by the respective team.

BEACON HEALTH: 7 Months

- Provide international voice and email support to US-based health insurance clients, ensuring clear communication.

- Access Payer Portals: Review multiple insurance company websites to find the patient's benefits, coverage details, and eligibility status.

- Verify Missing Data: If portal information is unclear or incomplete, call the live insurance representative directly to confirm coverage and gather necessary missing details.

- Synthesize Information: Compile all accurate benefit information gathered from both the online portals and the direct phone calls.

- Update Patient Record: Input all verified, comprehensive coverage details and eligibility status into the patient's record in the internal Sabrina tool.

- Determine Eligibility Status: Finalize the patient's status (Eligible, Not Eligible, or Pending) for the requested healthcare service.

- Disclose to Provider: Clearly communicate the patient's verified benefits and eligibility status to the treating healthcare provider.

Infosys : 3 Months

- Consultant Associate Intern — Infosys

- Performed manual testing of software applications to identify bugs and functionality issues.

- Documented and reported issues accurately to the development team for timely resolution.

- Collaborated with developers and testers to ensure quality standards and application reliability.