Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ADIL BASHA C

Bengaluru

Summary

Store Manager with 4+ years of retail experience, including 1+ year at NESTASIA, and 3+ years at LENSKART Opticals. Proven expertise in inventory management, customer service, and sales optimization. Successfully implemented strategies that reduced stock discrepancies and enhanced product availability. Spearheaded a customer engagement program that improved customer retention and increased sales revenue. Strong leadership skills in managing a team, training staff, and optimizing store operations to ensure a high-performing retail environment. Dedicated to delivering outstanding service and operational excellence.

Overview

5
5
years of professional experience

Work History

Store Manager

NESTASIA
BENGALURU
04.2024 - Current
  • Oversee daily store operations, ensuring a smooth workflow and optimal customer service.
  • Manage a team of staff, providing training on sales techniques, product knowledge, and customer engagement.
  • Implement inventory management strategies to reduce stock discrepancies and improve product availability.
  • Work closely with marketing team to execute in store promotion, increasing footfall and conversion rates.
  • Develop customer engagement programs to enhance loyal and retention.
  • Ensure visual merchandising aligns with brand standards to create an inviting store environment.

Store Manager/Management Trainee

Lenskart.com
BENGALURU
10.2020 - 04.2024
  • Managed a team of 10 or more employees, increasing productivity and sales by 25%.
  • Developed and implemented marketing strategies, leading to an 18% increase in the customer base.
  • Conduct staff training and performance evaluations to improve skills and morale.
  • Ensured proper adherence to store policies, cash handling procedures, and operational guidance.
  • Exceeded store targets through strategic initiatives focused on sales and customer service.
  • Provided comprehensive reports to the district manager on store operations and staff matters.
  • Streamlined inventory management processes, reducing discrepancies by 25%.

Education

BBA - Marketing

MD. Quwathul Islam Degree College
Bengaluru
04-2019

HEBA -

MD. Ishaque P.U. College
Bengaluru
06-2016

SSLC -

Mother Theresa Memorial School
Bengaluru
03-2014

Skills

  • Customer service culture
  • Team development
  • SOP management
  • Team motivation
  • Team leadership
  • Staff management
  • Drive KPI
  • Grooming standards

Accomplishments

NESTASIA organization

  • Recognized for achieving three consecutive months' store target (October, November, December 2024)
  • Multiple occasions received WOW experience from customers on Google and NPS
  • Highest ever per month recorded for the month of October 2024, of 22.5L pan India
  • Three months recognized as the best performer on the weekly SM Zoom call for FY 2024

Lenskart.com

  • Highest-ever per-month sale recorded (LKST868) for the month of Jan 2024 of 19 lakhs, with 26.67% growth over Dec, and 77% NPS
  • Average 30% FF conversion delivered YTD, 24
  • Go audit score of 91.23%, and internal audit crossed 89.98%
  • Zero attrition from the store
  • Multiple occasions received WOW experience from customers on Google and NPS

Timeline

Store Manager

NESTASIA
04.2024 - Current

Store Manager/Management Trainee

Lenskart.com
10.2020 - 04.2024

BBA - Marketing

MD. Quwathul Islam Degree College

HEBA -

MD. Ishaque P.U. College

SSLC -

Mother Theresa Memorial School

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ADIL BASHA C