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Open to workDesired start date: 2 weeks notice
Open To Work
ADIL BIN WASI
Operations & Supply Chain Leader
Gurgaon
Work Preference
Summary
Supply Chain Manager with 10+ years of E-commerce logistics experience specializing in hub operations, delivery routing, and logistics planning across multiple cities. Proven expertise in team leadership and manpower planning, managing 700+ associates and delivery partners while optimizing team productivity and customer service standards. Skilled in logistics data analysis, KPI dashboards, process improvement, and lean tools, achieving escalation resolution improvement from 50% to 95%. Strong background in order handling, storage management, courier scheduling, SLA adherence, and financial monitoring. Experienced in operational audits, compliance checks, vendor management, fleet operations, and safety compliance. Proficient in training and staff development, recruitment, and shipment discrepancy investigation with demonstrated success in preventive maintenance and coordination across cross-functional teams.
Overview
12
12
years of professional experience
1
1
Certification
4
4
Languages
Work History
Supply Chain Manager – Central Ops
Rivigo Services Private Limited
03.2026 - Current
- Managed 3PL warehouse operations and manpower planning and cost control optimization.
- Oversaw end-to-end logistics planning, order handling, and departmental budget allocation while monitoring expenditures.
- Conducted operational audits and market research for product improvement and operational efficiency enhancement.
- Supervised product lifecycle coordination across cross-functional teams ensuring compliance checks and process monitoring.
- Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Implemented data-driven decision-making processes, leading to more accurate demand forecasting and reduced stockouts.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
Lead Manager, LM-FC
Flipkart
09.2024 - 10.2025
- Led hub operations across 4 cities managing 700+ associates and delivery partners while ensuring SLA adherence and delivery performance.
- Improved operational KPIs and team productivity through data-driven decision-making, logistics data analysis, and process improvement initiatives.
- Managed manpower planning, recruitment, training and staff development, and performance evaluation during peak operations.
- Developed KPI dashboards and generated performance reports using advanced Excel tools to monitor delivery time and customer service standards.
Assistant Manager, FC-OPS
Blinkit
04.2024 - 06.2024
- Optimized delivery routing and logistics planning to identify cost-saving opportunities and improve efficiency.
- Led team of coordinators and delivery partners to enhance team productivity through process improvement.
- Analyzed logistics data to identify trends and presented reports to senior leadership for decision-making.
- Strengthened coordination between operations, support, and vendor partners to improve service delivery.
Lead LM Manager
Flipkart
10.2022 - 03.2024
- Managed manpower planning, load allocation, courier scheduling, and WMS operations for hub operations across multiple cities.
- Scaled grocery operations to 6 cities with 8000 orders/day through order handling optimization and storage management improvements.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift In-Charge
Flipkart
10.2020 - 09.2022
- Led large teams to improve order fulfillment, operational productivity, and team productivity during high-volume operations.
- Maintained safe and healthy work environment by following and enforcing safety compliance standards and procedures.
- Participated in process improvement and quality improvement initiatives to enhance operational efficiency.
- Supported training and staff development programs to build team capabilities and meet operational objectives.
Branch Manager
Rivigo Services Pvt. Ltd
12.2018 - 09.2019
- Managed cluster operations including pickup, linehaul, and distribution for end-to-end logistics operations in Lucknow cluster.
- Supervised client onboarding and service delivery while managing vendor and fleet operations across multiple cities.
- Conducted operational audits and compliance checks to ensure adherence to standards and procedures.
- Managed financial monitoring through billing processes and expenditure tracking to maintain cost control.
Team Leader
Rivigo Services Pvt. Ltd
12.2016 - 12.2017
- Managed 150+ employees with focus on manpower planning, fleet operations, and vendor management coordination.
- Handled high-volume logistics operations processing 5 lakh shipments daily ensuring courier scheduling and delivery performance.
- Implemented preventive maintenance protocols to keep tools and equipment operational and minimize breakdowns.
- Coordinated team productivity initiatives and training to improve operational efficiency and service delivery.
Operation Associate
Rivigo Services Pvt. Ltd
07.2016 - 12.2016
- Supported logistics operations, logistics planning, and reporting to ensure smooth daily operations.
- Assisted in cost control initiatives and financial monitoring to identify variances and cost-saving opportunities.
- Contributed to process improvement projects and operational efficiency enhancements across the facility.
Business Development Manager
Percept Immigration Pvt. Ltd
08.2014 - 12.2015
- Generated business through client acquisition, coordination, and visa consulting services.
- Built client relationships and managed service delivery to ensure customer satisfaction and retention.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Education
MBA - Logistics & Supply Chain
Indian School of Business Management
Lucknow, India 04.2001 -
Diploma - Logistics & Supply Chain
Safeducate Learning Pvt. Ltd
Lucknow, India 04.2001 -
Bachelor of Commerce - Business Administration And Management
University of Lucknow
Lucknow, India 04.2001 -
Skills
Operations Management: Hub Operations, Fulfillment Center Recruitment, Training and Staff Development, Team Productivity, Performance Evaluation
Logistics Planning, Order Handling, Storage Management, Courier Scheduling, Fleet Operations, Cluster Operations, Delivery Routing, SLA Management, Financial Monitoring
Stakeholder & Vendor: Vendor Management, Stakeholder Management, Cross-functional Collaboration, Coordination, Client Onboarding
Process & Quality: Process Improvement, Lean Tools, Operational Audits, Compliance Checks, Safety Compliance, Preventive Maintenance, Shipment Discrepancy Investigation, KPI Dashboards
Technical Skills: WMS, Microsoft Excel, Data Analysis, Logistics Data Analysis
Certification
Lean Six Sigma Yellow Belt
Interests
Timeline
Supply Chain Manager – Central Ops
Rivigo Services Private Limited
03.2026 - Current
Lean Six Sigma Yellow Belt
02-2026
Lead Manager, LM-FC
Flipkart
09.2024 - 10.2025
Assistant Manager, FC-OPS
Blinkit
04.2024 - 06.2024
Lead LM Manager
Flipkart
10.2022 - 03.2024
Shift In-Charge
Flipkart
10.2020 - 09.2022
Branch Manager
Rivigo Services Pvt. Ltd
12.2018 - 09.2019
Team Leader
Rivigo Services Pvt. Ltd
12.2016 - 12.2017
Operation Associate
Rivigo Services Pvt. Ltd
07.2016 - 12.2016
Business Development Manager
Percept Immigration Pvt. Ltd
08.2014 - 12.2015
MBA - Logistics & Supply Chain
Indian School of Business Management
04.2001 -
Diploma - Logistics & Supply Chain
Safeducate Learning Pvt. Ltd
04.2001 -
Bachelor of Commerce - Business Administration And Management
University of Lucknow
04.2001 -