ADIL GUL RATHER
Bengaluru
Summary
Experienced Software Engineer with over 11 years of experience in databases which includes 4 years of experience in Nutanix NDB. Excellent reputation for resolving problems and improving customer satisfaction and a proven track record in customer excellence. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail, excellent communication and good judgment.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
MTS - 4
Nutanix - ERA
01.2020 - Current
- Part of customer excellence team which is responsible for customer success and excellence across globe.
- Leading Oracle domain in Nutanix NDB as subject matter Expert.
- Helping Customer in different phases of Implementation and adoption of ERA product.
- Resolving Customer issues related to product or database domain.
- Helping in Migrations of workload to Nutanix from other vendors.
- Fixing Bugs and automating processes which are not yet part of NDB product.
- Closely working with Customers, Sales Team , Services and support and Development Teams.
- Engage customers through NDB Product demonstration and feature capabilities.
- Worked with renowned organizations such as IKEA, Jetblue, DU, MOE, Orange, Dept of State, Vodafone, ICICI, RBL, GIC and many more directly across the globe from day 0, performing POC and implementing NDB with Oracle databases.
- Leading customer and SRE training and onboarding initiatives to ensure successful implementation of NDB product and related services.
- Collaborated closely with a diverse range of customers to comprehensively understand their specific requirements and challenges.
- Conducted in-depth consultations and needs assessments to identify customer pain points and objectives.
- Developed tailored solutions and recommendations, ensuring customer satisfaction and problem resolution.
- Acted as a liaison between customers and the NDB team, effectively translating customer needs into actionable plans.
- Demonstrated a strong ability to adapt to varying customer demands and preferences, resulting in increased customer retention and positive feedback.
- Implemented feedback-driven improvements, leading to enhanced customer experiences and strengthened relationships.
Senior Consultant
Capgemini
Bengaluru
10.2017 - 12.2019
- Played key role in planning, architecting and Implementing oracle databases and ensured operational establishment, preventive maintenance, enforcing security and integrity controls
- Troubleshoot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Contributed to continuous improvement of business based on learning from ideas, client implementation, and previous experiences.
Database Operator
IBM India Pvt Ltd
Bangalore
10.2015 - 09.2017
- Planned, configured, maintained and supported Oracle, EXADATA databases as per client requirements and guidelines, policies and procedures.
- Automated various day to day tasks and configured monitoring for various database parameters and events using shell scripting.
- Performed Database migrations on different Platforms as per customer requirement.
- Created and Managed Standby databases for disaster recovery and took part in various DR drill activities.
- Planned and implemented backup strategies and recovery options of the Oracle database.
Senior Engineer
Mindtree Ltd
Bangalore
01.2015 - 09.2015
- Implemented and administered database documentation, guidelines, policies and procedures for future reference and troubleshooting.
- Worked on database performance issues by debugging, tracking, reproducing, logging events and finding the root cause of the problems.
- Performed Database migrations between different versions and platforms using methods and tools like RMAN, Transportable tablespaces, datapump.
Operations Executive
Infosys Limited
Bangalore
07.2012 - 01.2015
- Performed L1 and L2 database related operational tasks.
- Prepared detailed reports to track customer service metrics and identify areas of improvement.
- Developed and maintained relationships with key stakeholders.
Education
Master of Computer Applications - Information Technology
Indira Gandhi National Open University
New, Delhi 07.2014 - 12.2017
BCA - Information Technology
City College
Bengaluru, KA 07.2009 - 06.2012
12th -
Iqbal Memorial Institute
Srinagar, JK 04.2008 - 04.2009
Skills
Databases : Oracle Exadata MongoDB Postgres
DB Features : RAC Non- RAC Dataguard Patching Upgrades DB Migrations Infra Setup Performance Tuning
Cloud Technologies : AWS Oracle Cloud
Scripting : Shell Scripting Ansible Python
OS Admin : SolarisRed Hat LinuxOELAIXCentosUbuntu
Functional : Agile Documentation Skills Automation Knowledge Decision Making Excellent Communication Team Work and Collaboration Customer Excellence
DBAAS : NDB RDS
Customer Excellence Excellent Communication Problem-solving
Accomplishments
- Won Customer excellence award - 2021
- Won "excellence in Delivery" award -2019 for completing project (database migration and upgrade) before the expected end date.
- Won “On the Spot” Award - 2015 for being one of the best performers in my unit.
- Oracle Certified Professional (OCP), Oracle 10g Database Administration.
- Completed certification M101 and M102: Mongo DB for DBAs from Mongo University Honors and Rewards.
- Have raised DPP and GHC in IBM-2016 for oracle patching pre/post activities shell script.
- Best outgoing student for the year 2012 from City College.
- Received training on Exadata Database Machine: 12c Administration Workshop Ed 2 PRV from Oracle University.
Timeline
MTS - 4
Nutanix - ERA
01.2020 - Current
Senior Consultant
Capgemini
10.2017 - 12.2019
Database Operator
IBM India Pvt Ltd
10.2015 - 09.2017
Senior Engineer
Mindtree Ltd
01.2015 - 09.2015
Master of Computer Applications - Information Technology
Indira Gandhi National Open University
07.2014 - 12.2017
Operations Executive
Infosys Limited
07.2012 - 01.2015
BCA - Information Technology
City College
07.2009 - 06.2012
12th -
Iqbal Memorial Institute
04.2008 - 04.2009