Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative
Adil Hussain

Adil Hussain

New Delhi

Summary

I am Adil Hussain, a 25-year-old, motivated, and adaptable aviation professional with proven experience as ground staff. Skilled in delivering exceptional customer service, ensuring safety standards, and supporting seamless airport operations. I possess strong time management, interpersonal, and teamwork abilities, with the flexibility to travel and relocate as required.

Known for my positive attitude, communication skills, and dedication, I consistently contribute to smooth passenger experiences and operational efficiency. I am eager to further develop my career in aviation by embracing challenges, and delivering excellence in all aspects of my role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TASKUS PRIVATE LIMITED COMPANY
GURGAON
04.2023 - Current
  • Conduct thorough screenings to identify potential risks, and ensure compliance with regulatory requirements.
  • Perform KYC/AML due diligence by collecting, verifying, and assessing customer information, identities, and risk profiles.
  • Monitor financial transactions and activities to detect suspicious behavior, fraud, money laundering, or other financial crimes.
  • Collaborate with team members to design and implement effective screening and KYC/AML processes, aligned with company policies and regulatory frameworks.
  • Leverage back-office tools to navigate databases and systems for efficient information gathering and analysis.
  • Manage and analyze large datasets in Excel, ensuring accuracy, consistency, and completeness.
  • Maintain and update RFI (Request for Information) sheets to track inquiries, and provide timely responses to stakeholders.
  • Escalate high-risk activities or potentially fraudulent transactions to senior management, or relevant authorities, for further investigation.
  • Provide high-quality support to teams by addressing inquiries, resolving issues, and ensuring smooth operations.

Airport Customer Service Agent

qatar
DOHA
08.2022 - 03.2023
  • Assisted passengers with check-in procedures and baggage handling.
  • Provided information on flight schedules and gate changes to travelers.
  • Resolved customer inquiries and complaints with professionalism and empathy.
  • Coordinated boarding processes to ensure smooth transitions for passengers.
  • Collaborated with airline staff to facilitate efficient operations during peak hours.
  • Utilized airport systems for ticketing, reservations, and passenger tracking.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Monitored airport security checkpoints to ensure compliance with safety regulations.
  • Managed baggage handling and ensured proper delivery to designated areas.

Education

Bachelor of Science - Hospitality And Tourism Management

MANAV RACHNA INTERNATIONAL UNIVERSITY
FARIDABAD
02-2016

Skills

  • Airport operations
  • Ticketing and reservation
  • Travel coordination
  • Airport safety protocols
  • Baggage handling expertise
  • Customer relationship management
  • Decision-making
  • Conflict resolution
  • Team collaboration
  • Multi-task management
  • Passenger assistance
  • Language proficiency

Certification

  • Passport and visa checks
  • Cybersecurity awareness
  • Illegal wildlife trade awareness
  • Altea customer management - check-in
  • BSAT level 2 - task specific training

Languages

Hindi
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Arabic
Beginner
A1

Timeline

Customer Service Representative

TASKUS PRIVATE LIMITED COMPANY
04.2023 - Current

Airport Customer Service Agent

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08.2022 - 03.2023

Bachelor of Science - Hospitality And Tourism Management

MANAV RACHNA INTERNATIONAL UNIVERSITY

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Adil Hussain