Adil Hussain
Bangalore
Summary
High-energy Sales & Operations Team Leader bringing successful background delivering consistent sales. Surpasses targets regularly by managing and motivating team members to exceed quotas and maximize customer satisfaction. Offers strengths in product merchandising and inventory management, team training and KPI tracking. Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Team Leader
Bonito Designs
11.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Team Leader - Sales & Operations
Livspace - Home Interior Designing Company
11.2023 - Current
- - Handling a team of 15 Pre Sales Executives in order to achieve Week on Week and Month on Month Targets.
- - Scheduling Visits with the clients looking for Interiors PAN India.
- - Managing and assigning Leads coming from Different sources.
- - Meeting different Stake holders and communicate with Experience centres with regards the the appointments set with the clients on daily basis.
- - Rostering staff as per the requirement and managing Shrinkage on day by day basis.
- - Auditing outbound calls and sharing realtime feedback to manage the below quartile associates.
- - Taking Huddles on daily basis in order to share the updates and Incentive plans if applicable.
- - Appreciating the associates who achieve their output target in the EOD Huddles.
- - Managing input targets which includes Dials, Connects and Talktime of associates.
- - Managing team virtually through different means of Meets like Google meet and Zoom.
- - Taking Interviews with the new candidates and share feedback with the Respective hiring team.
Team Leader - Sales and Operations
Blackbuck
11.2019 - 10.2023
- Coached sales team members on best practices for customer interactions.
- Developed and implemented strategies to increase sales performance.
- Monitored daily sales activities and provided feedback to team members.
- Conducted regular meetings with team members to review goals and objectives.
- Analyzed sales data and generated reports for management review.
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Assisted with hiring new sales personnel as needed.
- Provided ongoing training and development opportunities for team members.
- Resolved customer complaints promptly and efficiently.
- Created incentives programs to motivate employees to reach their targets.
- Maintained accurate records of all sales transactions.
- Developed strategies to improve customer experience.
- Ensured compliance with company policies and procedures.
- Identified areas of improvement within the sales process.
- Recognized employee achievements and rewarded top performers.
- Kept team informed of changing policies through regular team meetings.
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
- Monitored performance of sales team and implemented improved methods to close gaps. Built repeat customer base by driving excellent loyalty program and data capture.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Listened to customer needs to identify and recommend best products and services.
Team Leader - Airtel Retention Process
Hinduja Global Solutions
08.2015 - 09.2019
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
Technical Support Representative
Mphasis
11.2014 - 08.2015
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Monitored customer feedback to ensure high levels of satisfaction.
Customer Service Representative
Access Infrastructure & Telecommunications Pvt. Ltd
03.2013 - 11.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Bachelors in Commerce - Commerce
Kashmir University
SrinagarSkills
Call Center Operations
Lead Generation Inventory
Control Product
Merchandising Sales
Strategy
Shift Scheduling
Sales Promotions
Customer Service
Loss Prevention
Timeline
Team Leader
Bonito Designs
11.2025 - Current
Team Leader - Sales & Operations
Livspace - Home Interior Designing Company
11.2023 - Current
Team Leader - Sales and Operations
Blackbuck
11.2019 - 10.2023
Team Leader - Airtel Retention Process
Hinduja Global Solutions
08.2015 - 09.2019
Technical Support Representative
Mphasis
11.2014 - 08.2015
Customer Service Representative
Access Infrastructure & Telecommunications Pvt. Ltd
03.2013 - 11.2014
Bachelors in Commerce - Commerce
Kashmir University