Adil Khan
Mumbai
Summary
Highly motivated to work and improve productivity, to provide high quality customer service. Humble in leading teams, and have solution oriented attitude to improve operational efficiency.
Overview
6
6
years of professional experience
Work History
Flow, The Super Club
Supervisor
Goa
11.2023 - 02.2024
- Oversee employee performance, facility cleanliness, and sales.
- Control inventory by tracking expenses, purchases, and shelf stocks.
- Investigate all issues on floor and assist to resolve all mistakes for management team and working staff.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Overall looked after increasing sale volume across operations.
Zula
Executive
Goa
06.2023 - 10.2023
- Coordinated with staff members to ensure smooth operations during peak hours.
- Assisted in resolving customer complaints promptly and professionally.
- Developed strategies to increase sales, reduce costs, and improve efficiency.
- Performed regular inventory checks of food items, beverages, and other supplies.
- Managed cash register transactions accurately and efficiently.
- Developed innovative marketing strategies to attract new customers.
Ukiyo Beach Resort
Executive
Goa
02.2023 - 04.2023
- Worked in very high volume client flow.
- Directed and supervised team in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Looking after sale maximization in over all operations.
Raeeth
Senior Captain
Goa
11.2021 - 02.2023
- Assisted in taking orders from customers accurately and efficiently.
- Performed opening and closing duties such as setting up the dining room with necessary supplies.
- Processed payments using POS system quickly and accurately.
- Managed table reservations ensuring maximum seating capacity is reached without compromising guest experience or safety standards.
- Assisted in training new employees on proper F&B service techniques while adhering to company policies and procedures at all times.
- Organized weekly schedules for waitstaff according to business needs.
- Checked the cleanliness of tables, chairs, floors, restrooms., throughout the shift.
- Analyzed customer feedback surveys to identify areas needing improvement.
- Managed cash registers and recorded financial transactions accurately at end-of-shift closing procedures.
- Served high volume of tables at once and simultaneously supervised serving staff.
Jalwa Lounge and Bar
Captain
Mumbai
09.2019 - 06.2021
- Ensured a smooth flow of service in the restaurant.
- Monitored the quality of food preparation and presentation before serving to customers.
- Maintained adequate inventory levels of beverages, condiments, and other supplies necessary for restaurant operations.
- Resolved customer complaints in an efficient manner while maintaining a positive attitude towards guests at all times.
- Communicated effectively with other departments such as kitchen or bar regarding orders or any changes that may occur.
- Worked closely with management teams to improve operational efficiency.
- Performed opening and closing duties as required including setting up dining room furniture and cleaning work areas after each shift.
- Provided exceptional service to high volume of daily customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Orchid Hotels
Hotels
Mumbai
06.2018 - 07.2019
- Provided general assistance during catering events when required by management staff.
- Adhered strictly to safety protocols at all times while handling sharp knives and other tools.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
Education
12th - Science Education
K.H.M.W
MumbaiHotel Management
Institute of Hotel Management
Mumbai Skills
- Goal Setting
- Teamwork and Collaboration
- Continuous Improvement
- Good Interpersonal Skills
- Problem-Solving Aptitude
- Multitasking
Timeline
Flow, The Super Club
Supervisor
11.2023 - 02.2024
Zula
Executive
06.2023 - 10.2023
Ukiyo Beach Resort
Executive
02.2023 - 04.2023
Raeeth
Senior Captain
11.2021 - 02.2023
Jalwa Lounge and Bar
Captain
09.2019 - 06.2021
Orchid Hotels
Hotels
06.2018 - 07.2019
12th - Science Education
K.H.M.W
Hotel Management
Institute of Hotel Management