Konnect Insights
Adil Mir
Customer Success Manager
Gurgaon,HR
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Account Manager
Cog Culture
01.2024 - 05.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
Senior Executive Customer Success
Ixigo
05.2021 - 01.2024
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Worked in the travel industry, assisting customers with their bookings and resolving issues to ensure a hassle-free experience
- Assisted corporate clients with managing travel arrangements, resolving booking issues, and providing solutions tailored to their specific needs
- Focused on enhancing customer satisfaction by troubleshooting booking issues and offering efficient support to streamline the travel process on social media and emails
Client Support Executive
Zomato Media Private
06.2018 - 01.2021
- I worked in merchant support, assisting restaurants with the onboarding process and ensuring their successful integration into the platform.
- My role involved guiding restaurants through the setup process, ensuring their profiles and listings were fully optimized for smooth operation.
- I was responsible for supporting restaurant partners during onboarding, helping them navigate account setup and ensuring they were ready for seamless functionality.
- In this position, I facilitated the onboarding of restaurants, offering the necessary support to help them get started and succeed on the platform.
- I played a key role in merchant support, providing restaurants with the assistance needed for a smooth onboarding experience and ongoing success
Education
Hotel Management - Hotel And Motel Management
IHM Srinagar
Srinagar 04.2001 -
Skills
Legal Document Preparation
Accomplishments
I streamlined the onboarding process at Zomato, reducing setup time by 20%. In the travel industry, I improved customer satisfaction by resolving booking issues quickly and enhancing user experience. My strong communication skills helped build lasting client relationships and boost retention
Software
Sales Force
CRM
Sprinklr
Locobuzz
Freshdesk
Freshchat
Certification
Konnect Insights - Social Listening Expert
Interests
Passion for fitness and wellness
I also enjoy architecture and design
Timeline
Melt Water - Digital Marketting
02-2024
Account Manager
Cog Culture
01.2024 - 05.2024
Konnect Insights - Social Listening Expert
01-2024
Senior Executive Customer Success
Ixigo
05.2021 - 01.2024
Client Support Executive
Zomato Media Private
06.2018 - 01.2021
Hotel Management - Hotel And Motel Management
IHM Srinagar
04.2001 -
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