Adil Navab Khan
Lead Customer Care Profesional
Unnao
Summary
To thrive in a dynamic and demanding setting, I aim to contribute to the company’s prosperity while seizing opportunities for personal and professional advancement. My goal is to actively participate in the growth and excellence of the organization.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Lead Customer Care Profesional
American Express, Gurugram
09.2022 - Current
- Answering client or customer questions about properly using or accessing a product or service
- Taking or processing disputes for a product or service.
- Listening to customer or client complaints or concerns and working to resolve their issues.
- I was the part of the project where in we audited calls for fraud cases to minimize the errors.
- Worked as auditor for Drive Digital team to recognize the best call practices by colleagues.
- I was recognized by leaders from CEN GT & Merchant service and also the Merchant Apple for best drive digital call.
- I have been consistent on my VG performance also work as a VG Spock for my team driving Value generation performance.
- I am the part of Quality and Compliance squad where in I evaluate calls of my colleagues to improve the quality and compliance score of the process and share the best practices to avoid errors.
Quality Analyst
Personiv Contact Centers India Pvt. Ltd, Gurugram
10.2020 - 09.2022
- Developed and maintained quality assurance processes that improved product quality and customer satisfaction.
- Implemented quality control measures to ensure product quality standards were met.
- Developed a set of procedures and guidelines for the process, resulting in a reduction of errors and improved compliance with regulatory requirements
- Taking or processing orders for a product or service.
- Listening to customer or client complaints or concerns and working to resolve their issues.
- Helping the new batches in their coach camp support.
Sales Executive
Fareportal India Pvt LTD, Gurgram
04.2019 - 07.2020
- Developed a comprehensive understanding of the company’s products and services, resulting in increase of customer satisfaction.
- Communicating with clients and customers about their experiences with a product or service.
- Providing advice on purchasing products or services.
- Taking or processing orders for a product or service.
Sales Executive
Convergys India Pvt Ltd, Gurugram
08.2017 - 09.2018
- Developed a comprehensive understanding of the company’s products and services, resulting in increase of customer satisfaction.
- Communicating with clients and customers about their experiences with a product or service.
- Providing advice on purchasing products or services.
- Taking or processing orders for a product or service.
Process Associate
Genpact India Pvt Ltd, Delhi
06.2016 - 07.2017
- Developed and maintained an inventory tracking system that ensures accurate and timely delivery of goods
- Developed a set of procedures and guidelines for the process, resulting in a reduction of errors and improved compliance with regulatory requirements
- Developed and maintained an internal database used to store and report on process performance metrics
Education
B.COM -
CSJM University
03.2015
INTERMEDIATE - undefined
U.P. Board
03.2012
HIGH SCHOOL - undefined
U.P. Board
03.2010
Skills
Ability to Multitask
Ability to Work in a Team
Effective Time Management
Adaptability
Communication Skills
Fast Learner
Hard Working
Good team player
Good Communication
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge. All the information shared in the resume is correct and I take full responsibility for its correctness. I solemnly declare that the information in this resume is true to the best of my knowledge and belief.
Timeline
Lead Customer Care Profesional
American Express, Gurugram
09.2022 - Current
Quality Analyst
Personiv Contact Centers India Pvt. Ltd, Gurugram
10.2020 - 09.2022
Sales Executive
Fareportal India Pvt LTD, Gurgram
04.2019 - 07.2020
Sales Executive
Convergys India Pvt Ltd, Gurugram
08.2017 - 09.2018
Process Associate
Genpact India Pvt Ltd, Delhi
06.2016 - 07.2017
INTERMEDIATE - undefined
U.P. Board
HIGH SCHOOL - undefined
U.P. Board
B.COM -
CSJM University