- Participated in Versova Beach Cleaning to promote social activates for better cause!
ADIL SHAIKH
Front Office Manager
Mumbai,MH
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Front Office Manager
Grand Mercure Gandhinagar GIFT City
GANDHINAGAR, GUJARAT
09.2019 - Current
- #1 Hotel on Trip Advisor, MMT, Agoda & Expedia in Gandhinagar
- Contributed towards successful opening of the only 5 star hotel in the Gandhinagar district as Front office manager
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Manager – Reservation for creation of room rates configurations, RM level planning and rate codes
- Assisted hotel owners stay during opening along with executing complete travel and event arrangement from the hotel as per request from self-made itinerary
- Created walk through script of hotel by adding stories through each monument in the hotel to ensure heritage and unique guest experience
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Implemented Work Life Balance improvement initiatives within department.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Performed supplier risk evaluations and supported regulatory inspections.
- Trained and developed personnel to improve safety, employee relations and resolve technical issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Asst. Front Office Manager
Ibis Mumbai Airport
Mumbai, Maharashtra
09.2017 - 08.2019
- Achieved overall GOP vs Budget 2018 and 55% flow thru than last year 2017
- Achieved highest % First Stays which helped hotels membership commission cost low than budget.
- Successfully achieved Leading Assurance Quality Service Audit by 99%.
- Over achieved the RPS (Reputation Performance Scores – Trust You) target -2018
- Drafted employee work schedules to fill coverage gaps.
- Ensured that IMA received zero complaints on the customer care portal with regards to any service or other issues
- Successfully trained hotel head of departments for Heartiest Module 2.0
- Achieved 94% RCM Audit score for year 2018-2019.
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Supervised payroll corrections for accuracy and duplications.
- Produced high-quality communications for internal and external use.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
- Created quarterly company employee appreciation outings to reinforce employee-centric environment.
Asst. Manager – Front Office
Novotel Mumbai Juhu Beach
Mumbai, Maharashtra
05.2016 - 09.2017
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepared variety of different written communications, reports and documents.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Monitored company inventory to keep stock levels and databases updated.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Developed and maintained courteous and effective working relationships.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
Duty Manager
Novotel Imagica Theme Park Resort
Mumbai, Maharashtra
10.2014 - 05.2015
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations.
- Trained employees in essential job functions.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Duty Manager
Ibis Mumbai Airport
Mumbai, Maharashtra
07.2012 - 10.2014
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Trained employees in essential job functions.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
GED -
Victoria High School
Mumbai 06.1996 - 06.2007
Bachelor Degree - Hospitality Administration And Management
Rizvi College of Hotel Management
Mumbai 07.2009 - 07.2012
Master of Arts - Cognitive Psychology And Psycholinguistics
IGNOU Distance Learning Academy
Delhi 01.2022 - Current
Skills
- Hospitality Software
Certification
- Loyalty Activist 2018
Interests
Timeline
Master of Arts - Cognitive Psychology And Psycholinguistics
IGNOU Distance Learning Academy
01.2022 - Current
- Train the Trainer
12-2020
- Behavioral Based Interview Techniques (BBIT)
02-2020
- Pre-opening Training Module
10-2019
Front Office Manager
Grand Mercure Gandhinagar GIFT City
09.2019 - Current
- Heartist Module 2.0
11-2018
- Loyalty Activist 2018
07-2018
Asst. Front Office Manager
Ibis Mumbai Airport
09.2017 - 08.2019
Asst. Manager – Front Office
Novotel Mumbai Juhu Beach
05.2016 - 09.2017
Duty Manager
Novotel Imagica Theme Park Resort
10.2014 - 05.2015
Duty Manager
Ibis Mumbai Airport
07.2012 - 10.2014
Bachelor Degree - Hospitality Administration And Management
Rizvi College of Hotel Management
07.2009 - 07.2012
GED -
Victoria High School
06.1996 - 06.2007
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