Adil Shaikh

• Oversee the quality and maintain high standards of delivery and output, while ensuring to meet the requiremnets on the clients time frame.
• Help design the hiring budget and implement strategies and guidelines for the delivery team to ensure optimal utilization of financial resources.
• Procure and maintain relationships with clients, act as a liason between the client and the delivery team to maintain effective communication.
• Manage the service delivery team, implement strategies, provide guidance, support, and leadership to ensure the team achieve their objectives and exceed the client expectations.
• Continuously monitor and measure the performance of the service delivery team, identify areas of improvement and implement corrective actions as and when required.
Exercised leadership capabilities by successfully motivating and inspiring others.
Proven ability to develop and implement creative solutions to complex problems.
• Collaborate with all the other departments within the organization, such as sales and marketing, business development etc. to develop new service offerings and expand existing ones.
• Ensure compliance with all relevant regulations, standards, and policies related to service delivery.

• Develop and implement recruiting strategies to attract and retain qualified candidates in the organization and build network.
• Partner with hiring managers to understand their staffing needs and develop job descriptions that accurately reflect the required skills and experience.
• Develop and maintain metrics to track the effectiveness of recruiting efforts and identify areas for improvement.
• Stay up-to-date with the latest recruiting trends and best practices, and continuously look for ways to improve the recruitment process.
• Source and screen candidates, conduct interviews, and qualify them based on the job requirements.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Build and maintain a strong network of potential candidates through various channels, such as social media, job boards, and referrals.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Operated and maintained applicant tracking and candidate management systems.
• Manage the recruitment process from start to finish, including job postings, candidate communications, and offer negotiations.

• Served as the primary point of contact for multiple clients.
• Managed and ensured the professional development of individual recruiters.

• Developed effective processes for tracking and monitoring recruiting team and individual performance
• Ensured recruiting teams develop a culture of accountability, professionalism, pay-for-performance, and respect for all employees.
• Ensured that recruiting teams achieve key performance metrics required to realize financial targets and continually improve performance.
• Managed client accounts and ensured that client satisfaction levels were consistently and high.
• Worked with clients to implement and continually improve end-to-end recruiting processes and best practices.
• Conducted recruiter training and certifications.
• Mentored and worked with offshore recruiters and recruiter assistants to establish career goals and increase employee retention.

• Work on job orders from startups to Fortune 500 companies.
• Source candidates using Internet-based sourcing techniques: job boards, web crawlers, search engines, social networking tools, university alumni sites, blogs, local organizations websites, discussion groups, and public and proprietary resume databases.
• Full lifecycle recruiting including conducting professional assessment and verification for skills, experience, availability, compensation, willingness to travel/ relocate and overall suitability for the position.
• Thorough knowledge of recruiting process from sourcing to recruiting for different employment types including W2, Corp-to-Corp, 1099 for U.S. Citizens, GC, H1-B, TN-1, and EAD holders.
• Hands-on experience with Applicant Tracking Systems (ATS) including Bullhorn and JobDiva.
• Hands-on experience with Vendor Management Systems (VMS portals) such as FieldGlass and IQ Navigator.
• Communicate with candidates throughout the hiring process.
• Maintain daily and weekly client reports.

Working on variety of job orders including:

JAVA, C++, .NET, ORACLE, CRM, SQL, PL/SQL, PeopleSoft, Cisco, SharePoint, SDET, Quality Analysis, Data Warehouse Architecture, Solutions Engineering, Lotus Notes Development, Network Engineering, Software Engineering, Project Management, Business Development Management, Technical Writing, SAP Developers/ Administrators, Business Analysis, Underwriting, Econometrics, Project Coordination, Process Development, Drug Safety, Scientist II, etc.

• Giving presentations to the clients about our products and services and try closing the deals. This involved interaction with the top leadership mostly CTOs, CIOs and CEOs of multi-national companies based in Pune and Maharashtra region

• Resolving the queries of our clients and providing after sales services.

• Adept in handling all sales and marketing activities, analyzing market trends, market research and lead generation.

• Adept in handling client queries, appointment garnering, data profiling, database build-up and generating and qualifying leads.

• Possess ability to analyze, gather, prepare, evaluate and produce detailed reports.

WNS provides outsourced business services to a variety of clients based in USA, UK and Canada. The process in which I worked was outsourced by an Insurance company better known as Aviva life Insurance.

Responsibilities:

• As a CSA, my primary responsibility was to maintain 100% customer satisfaction.

• Worked as a transfer settlement agent and helped our existing clients transfer their individual pension plans to other providers in the United Kingdom.

• As a Sr. CSA I worked as a transfer agent and was also a part of the retention team that helped retain customers for Aviva by handling their complaints and answering questions regarding their pension plans.

• Retained customers by offering them better plans and competitive interest rates.

• Managed individual pension accounts that had red flags on them and ensure data integrity and confidentialty, abiding to the Data Protection Act.