Adil Shaikh
Mumbai
Summary
Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.
Have coding skills as well, worked on C# technology for maintaining the software application.
Overview
6
6
years of professional experience
Work History
Project Co
Addz
Mumbai
03.2023 - Current
- Maintained accurate records of all project data including costs, timelines, deliverables.
- Provided technical support to team members when needed during project execution.
- Reviewed documentation related to projects prior to submitting them for approval.
Backend Dev
Avendata
Mumbai
05.2021 - 02.2023
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Assessed code during testing stage to determine potential glitches and bugs.
- Analyzed and debugged new software and features to meet client expectations.
- Improved and corrected existing software and system applications.
Customer Relations Ad
Tech Mahindra
Mumbai
11.2020 - 04.2021
- Reviewed feedback from customers regarding services and products.
- Drove customer escalations to resolution by engaging directly with clients.
- Strengthened customer retention by offering discount options.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified opportunities to upsell products or services.
Customer Service Representative
FirstSource Solutions
Mumbai
06.2018 - 04.2019
- Answered incoming chats and emails, providing frontline customer support or assistance with product and service transactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Promoted available products and services to customers during service, account management and order calls.
Education
Bachelor of Engineering - Electronics And Tele-Communications Engineering
Shree Lr Tiwary College of Engineering
Mumbai, India03-2020
Skills
- Project Scheduling
- Deadline Adherence
- Time Management
- Strategic Planning
- Project Coordination
- Programming
- HTML/Css
- C#
- SQL
- Effective Communication
- Selenium testing
- Technical Support
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Project Co
Addz
03.2023 - Current
Backend Dev
Avendata
05.2021 - 02.2023
Customer Relations Ad
Tech Mahindra
11.2020 - 04.2021
Customer Service Representative
FirstSource Solutions
06.2018 - 04.2019
Bachelor of Engineering - Electronics And Tele-Communications Engineering
Shree Lr Tiwary College of Engineering
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