Adil Shakil Shaikh
Mumbai
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Royal Sundaram General Insurance Co
09.2021 - 04.2025
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
Logistics Coordinator
Southern Tourist
07.2013 - 06.2021
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing container schedules and routes.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Improved warehouse efficiency by redesigning layout for smoother flow of goods.
Education
Bachelor of Commerce - Commerce
Sk Rai College of Commerce Art And Science
Mumbai, India07-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Calm under pressure
- Active listening
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Tamil
Intermediate (B1)
Timeline
Customer Service Associate
Royal Sundaram General Insurance Co
09.2021 - 04.2025
Logistics Coordinator
Southern Tourist
07.2013 - 06.2021
Bachelor of Commerce - Commerce
Sk Rai College of Commerce Art And Science
Similar Profiles
Harsh WaghmareHarsh Waghmare
Area Head - Mumbai Region at Royal Sundaram General Insurance CoArea Head - Mumbai Region at Royal Sundaram General Insurance Co
Amit Digamber DondeAmit Digamber Donde
Area Sales Manager at Royal Sundaram General Insurance Company Ltd.Area Sales Manager at Royal Sundaram General Insurance Company Ltd.
Srinivasan CSrinivasan C
Territory Sales Manager at Royal Sundaram General Insurance Co. LimitedTerritory Sales Manager at Royal Sundaram General Insurance Co. Limited
Navmita Das NandiNavmita Das Nandi
AVP Employee Engagement - Reward and Recognition at HSBCAVP Employee Engagement - Reward and Recognition at HSBC
Prerana JadhavPrerana Jadhav
Software Development Senior Analyst at AccentureSoftware Development Senior Analyst at Accenture