Adil Rashid Shah

Sidra Medicine is an ultramodern, all-digital academic medical center which has set new standards in patient care for women and children in Qatar, Gulf region and internationally.

• Working as Architect to design on-prem and cloud solutions (Azure). Assisting operations team to plan, execute, and optimize their Microsoft Azure environments, follow Microsoft best practice for cloud adoption (CAF). Design and configure laaS, PaaS, and SaaS resources, assess and optimize existing Azure environments.
• Experience in preparing Low level design & High level designs for on-prem and cloud based solutions.
• Member of organizations internal 'Information Technology Architectural Committee' (ITAC).
• Designed Azure landing zones for various use cases with different departments within organization and planned, prepared and assisted migration of more than 20 healthcare applications from AWS to Azure with minimal/no business impact.
• Designed and implemented core integration for Oracle ERP and Active Directory/ Azure Active Directory.
• Identify the prospective issues in Azure Migration and suggesting feasible Solutions to Application teams.
• Transitioning new technical projects and ensuring smooth go-live for Azure Operations. Executing technical feasibility assessments, solution estimations for Datacenter Migration with Public and hybrid Cloud migration and deployment.
• Creating, validating and reviewing solutions and effort estimate for data center migration to Azure Cloud Environment Conducting Proof of Concept for Latest Azure cloud-based service. (Digital Foundation Project)
• Assist application teams in simplifying the Architecture by Automation using JSON Templates and PowerShell.
• Documentation of Azure Processes for Company's future use.
• Providing Hands-On Technical Sessions/Demo to the application teams to show the use and adoption of latest cloud technologies.
• Managing a high-performance team addressing Data & Information, Infrastructure, and Security; working across the enterprise.
• Establishing and championing Sidra Innovation and Cloud Migration Strategy from (Lift-and-Shift) through to Re-Architecting.
• Collaboration with different entities like Health Ministry, Ministry of Finance, Microsoft Azure in relation to key initiatives at Sidra.
• Designing Integration services for various cloud applications with O365 services like teams / SharePoint, Power Platform.
• In depth knowledge of Microsoft 365 services like Teams administration, SharePoint Administration etc.

Dell Inc. is an American privately owned multinational computer Technology Company that develops, sells, repairs and supports computers and related products and services.

Dell International Services is the support and services division of Dell Inc., with operations in India, Europe, Latin America, Africa and Philippines. Dell International Services provide various services including Remote Infrastructure services, Dell Global Analytics (DGA), Customer Care, Hardware Warranty Support, Dell Financial Services, Email Support etc.

• Joined Dell International services as 'System Admin Advisor' for one of prestigious middle-east healthcare provide 'Sidra Medicine'.
• As part of Wintel Level 2/3 support group, my job was to support both physical and virtual Infrastructure running Microsoft Windows Servers 2008, 2012, VMWare ESXi5.0, VMware vCenter Server5, , IBM blades.

Key responsibilities:

• Incident Management
• Change Management
• Problem Management

VMware Management

• Installing and Troubleshooting VMware ESXi& VMware Virtual Center.
• Installation & troubleshooting of VM guest OS issues, VM’s instance & template creation & their management.
• VMware Cluster management, V2V Migrations, vMotion, SVMotion, HA, DRS, Hands on experience in VMware Standalone Converter, troubleshooting and resolving various issues with Virtual Center Server, ESXi connectivity issues, vMotion issues, HA issues and Performance issues.
• Patching ESXi hosts using VMware Update Manager.
• Generating Virtual Infrastructure reports using vcheck to be issued to higher management. Managing roles and permissions in virtual infrastructure as per IS guidelines.

Active Directory and Windows Server Management

• Configuration of AD, DHCP Server & DNS.
• Group Policy creation to provide users Customized Environment (Logon Scripts).
• Creation of new users, groups, OUs, group policies.
• Managing CA’s (Issuing certificates)
• Administrating & troubleshooting Windows servers remotely
• Deploying AV on servers. To work on RCA’s (Problem Management) in case of Major Production down issues.

Server Hardware Management

• Managing IBM blade servers using IBM BladeCenter Advanced Management Module (AMM)
• Firmware updates on IBM blade servers
  Backup /Storage Management
• Installing EMC Networker Backup agents and troubleshooting various backup failure issues. Performing OS, file level, cluster, AD restores.

Antivirus Technology

• Installing McAfee Endpoint Protection Suite (McAfee MOVE, VSE, HIPS, Policy Auditor)
• Troubleshooting various McAfee communication issues related to McAfee agent. Managing client using ePO console.

Patch Management

• Patching ESXi hosts using Update Manager, Windows Patching using SCCM

One of the leading Indian global IT services company headquartered in Noida, Uttar Pradesh offering services including software consulting, enterprise transformation, remote infrastructure management, engineering and R&D services. HCL has offices in 31 countries to provide services across industry verticals. HCL Technologies is on the Forbes Global 2000 list and is one of Asia’s Fab 50 Companies.

Role: Joined Wintel team of Johnson & Johnson (J&J) project, one of largest consumer health companies’ headquartered in New Brunswick, New Jersey, USA. J&J is world’s largest and most diverse medical devices and Diagnostics Company. Also world’s sixth-largest biologic's and pharmaceutical company.

As a part of Incident management L2 team, my role was to handle critical incidents for Windows (2003/2008 R2) and managing VMware environment.

Key responsibilities handled:

• Incident Management
• Change Management
• Problem Management
• Managing and maintaining of around 12,000 Servers of JNJ Global with software platform like windows 2000, 2003 and 2008 on HP and Virtual servers, IIS, Clustering, DFS issues and file print servers
• Taking care of all critical incidents including hardware and OS related issues on Windows Servers
• Troubleshooting Break Fix issues related to OS performance, AD, Permission, Unexpected Reboot Investigations,
• Network issues, Ping failure, VPN, IIS, DNS, WINS, DHCP, IP, FTP, DFS, Cluster, NLB, NIC, Print servers, Driver,
• Free Disk Space, Patch Installation issues, OS rebuilds, HW issue
• Coordinate with the Peer and Escalation Team in driving/ resolving the issue to resolution
• Installing, configuring, maintaining and Troubleshooting Windows 2008 and Windows 2003 OS
• Taking calls from application owners for server OS and performance related issues
• Handling Remedy tickets for server alerts and user requests and meeting SLA
• Problem determination and resolution within Expected time frame
• Coordination with vender and other teams
• Memory, CPU and disk expansion (Physical and Virtual)
• Taking care of change control implementation and execution process
• Working on Internal/ external escalation matrix for customers/ vendors for Incident Management
• Installation & troubleshooting of VM guest OS issues VM’s instance & template creation & their management
• VMware Cluster management Strong troubleshooting skill for VM Guest like Windows
• Assigning, configuring & troubleshooting of HA & DRS Cluster Creating cluster as per the application with resource pooling VM/ESX network Management Configuring of Resource pool Configuring VMotion& IP based storage Configuration of license server for ESX Virtual Center
• Performing P2V & V2V migration with tools like VM converter

A leading IT service provider across the globe providing Software application development& Management Testing, Packaged Application and Remote Infrastructure Management in both ON-shore and Off-shore models.

Project: Juniper Networks (Role: System Administrator)

Key responsibilities:

• Installation & troubleshooting of the VMware ESX & VMware Virtual Center. Installation & troubleshooting of VM guest OS issues
• VMware Cluster management, VM’s instance & template creation & their management.
• Strong troubleshooting skill for VM Guest like Windows
• Assigning, configuring & troubleshooting of HA & DRS Cluster, Creating cluster as per the application with resource pooling, VM/ESX network Management, Configuring of Resource pool, Configuring VMotion& IP based storage, Configuration of license server for ESX Virtual Center.
• Performing P2V & V2V migration with tools like VM converter.
• Windows Skills: Microsoft Windows Server 2000/2003/2008 implementation & Management, Administrating & troubleshooting Windows servers remotely, Troubleshooting, repairing & maintenance of HP ProLiant Series servers, Planning, maintaining and implementing windows server 2003 Active Directory Infrastructure.
• Installation of DHCP, DNS server and configuring them.
• Creation of new user and providing them the necessary right as approved from their department head in the AD, Creating domain user accounts & domain groups, Managing group policies and IP security policy.
• Configuring & Administering cluster services: Clusters & NLB
• Implementation and management print and file server, Managing CA’s (Issuing certificates)
• Windows Patching using Shavlik, Opsware and MBSA.
• Deployment & troubleshooting of Symantec End Point Protection software.
• To work on RCA’s in case of Major Production down issues.

• Joined R Systems International Limited as IT Security Analyst to provide technical support for International clients for Enterprise grade Firewall (WatchGuard) and Load Balancer (CoyotePoint). Later moved to internal In-House IT "System Administrator" to provide Infrastructure support services to all staff.
• Setting-up lab environment for various projects (Installing VMware ESX server and deploying VM’s) Installation & troubleshooting of the VMware ESX & VMware Virtual Center (Used by Software Project Teams)
• Installation & troubleshooting of VM guest OS issues.
• Working on Windows / VMware related tickets.

• Joined Convergys as Technical Support Officer and later moved to Microsoft EPS team to provide support for Windows 2003 Directory Services.
• Provided Enterprise Level support (Level 1&2) for Windows 2003 Directory services.
• Troubleshooting installation, configuration, replication etc issues on Windows 2003 Directory services.