Summary
Overview
Work History
Education
Skills
LEADERSHIP & ACHIEVEMENTS
Timeline
Generic

ADIMULLA AKHILA

SENIOR SPECIALIST - CORPORATE CONSUMER RELATIONS
Hyderabad

Summary

Customer relations and fraud prevention expert with over 4 years of experience in managing complaints and ensuring compliance. Strong ability to resolve intricate customer concerns and implement process enhancements. Experienced in trend analysis and effective collaboration with diverse stakeholders to drive operational success.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Senior Specialist – Corporate Consumer Relations (Complaints Operations)

Synchrony
06.2024 - Current
  • Investigate and resolve complex customer complaints through root-cause analysis.
  • Ensure adherence to regulatory requirements and customer protection standards.
  • Partner with cross-functional teams to improve complaint resolution processes.
  • Analyze complaint trends and prepare reports supporting operational improvements.

Fraud Prevention Specialist

Synchrony
09.2022 - 06.2024
  • Conducted investigations into suspicious activities and potential fraud cases.
  • Identified fraud patterns and improved fraud detection processes.
  • Prioritized high-risk investigations and collaborated with internal teams.

Customer Service Associate

ACT Infotech
01.2021 - 07.2022
  • Delivered customer support for clients across the American region.
  • Escalated operational concerns and facilitated issue resolution.
  • Analyzed performance metrics and process exceptions.

Instructor

Thapovvan Educational Society
01.2019 - 01.2021
  • Coordinated educational outreach programs and camps.
  • Led team training initiatives and managed day-to-day operations.
  • Oversaw scheduling, counseling activities, and program execution.

Education

Intermediate - CEC

National Open School
Hyderabad
01.2017

SSC - undefined

National High School
Hyderabad
01.2015

Skills

  • Complaint resolution strategies
  • Client relations expertise
  • Fraud detection and prevention
  • Compliance with regulations
  • Risk evaluation techniques
  • Data reporting and analysis
  • Process enhancement initiatives
  • Stakeholder engagement skills
  • Leadership capabilities

LEADERSHIP & ACHIEVEMENTS

  • Coordinated annual college event 'Yuvamahotsav' and managed sponsorships.
  • Served as School Team Captain for two years, leading teams in competitions and tournaments.

Timeline

Senior Specialist – Corporate Consumer Relations (Complaints Operations)

Synchrony
06.2024 - Current

Fraud Prevention Specialist

Synchrony
09.2022 - 06.2024

Customer Service Associate

ACT Infotech
01.2021 - 07.2022

Instructor

Thapovvan Educational Society
01.2019 - 01.2021

Intermediate - CEC

National Open School

SSC - undefined

National High School
ADIMULLA AKHILASENIOR SPECIALIST - CORPORATE CONSUMER RELATIONS