Seeking senior level assignments in Delivery Management/Run the Bank/Compliance and Auditing with an organization of highrepute in IT industry, preferably in Bangalore/ Abroad Diligent and self-motivated Technocrat with 22+ years of experience in directing operations involving IT Project Management, Production Support, Solution Delivery and CRM. Holds the distinction of streamlining Delivery Process for remote & offshore delivery centers as well as initiated and implemented Service Improvement Programs for minimizing gaps in productivity, availability and effectiveness in Service Delivery. Skilled in grasping the big picture, conceptualising, developing, implementing solutions & partnering closely with business leaders & stakeholders Solid management skills, led individuals to maximise levels of productivity; a customer-centric professional & knack for motivating large workforces for exceeding customer expectations in delivery of committed services Expertise in managing technically advanced cost-efficient, state of the art production systems and processes as well as undertaking root cause analysis of problems. Gained rich & insightful experience in on-site implementation at various countries in Hong Kong, UK, Malaysia, Ireland & Colombo, Serbia. Possess sound knowledge of BankMaster, Branch Power, BM+, BSA, NROKOM,SABINE,KRIMI,Cards,DMS,Message Broker Smart Stream Reconciliation, Iclipse (DocumentManagement), Swift Alliance, Foreign Exchange and Money Markets.
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