Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
AccountManager
ADIRAJU SRINIVASU

ADIRAJU SRINIVASU

Program/Delivery/Project Management

Summary

Seeking senior level assignments in Delivery Management/Run the Bank/Compliance and Auditing with an organization of highrepute in IT industry, preferably in Bangalore/ Abroad Diligent and self-motivated Technocrat with 22+ years of experience in directing operations involving IT Project Management, Production Support, Solution Delivery and CRM. Holds the distinction of streamlining Delivery Process for remote & offshore delivery centers as well as initiated and implemented Service Improvement Programs for minimizing gaps in productivity, availability and effectiveness in Service Delivery. Skilled in grasping the big picture, conceptualising, developing, implementing solutions & partnering closely with business leaders & stakeholders Solid management skills, led individuals to maximise levels of productivity; a customer-centric professional & knack for motivating large workforces for exceeding customer expectations in delivery of committed services Expertise in managing technically advanced cost-efficient, state of the art production systems and processes as well as undertaking root cause analysis of problems. Gained rich & insightful experience in on-site implementation at various countries in Hong Kong, UK, Malaysia, Ireland & Colombo, Serbia. Possess sound knowledge of BankMaster, Branch Power, BM+, BSA, NROKOM,SABINE,KRIMI,Cards,DMS,Message Broker Smart Stream Reconciliation, Iclipse (DocumentManagement), Swift Alliance, Foreign Exchange and Money Markets.

Overview

30
30
years of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

Erste Bank
Novi Sad
  • TnT (Transition and Transformation) Project
  • Implementation of Core Banking Applications NON T24 (Temenos) at Erste Bank
  • Expertise in the AML Applications like NROKOM
  • Risk calculation Applications like RISK Guard\SABINE\KRIMI
  • Total 25 Applications were part of my portfolio as part of Transition
  • Gathering the details from Vendors through workshops
  • Preparing the Application deployment documents Identify the resources and knowledge Transfer to the resources on All Applications
  • Preparing the Standing operating procedures for the team for all Applications
  • Provide the shadow support to the team for couple of weeks
  • Hand over the documents to the Application Team and be available for on call support for 4 more weeks
  • Responsible to build various Environments with All Applications
  • (Example:
  • UAT/TRAINING/PREPROD/PROD) Ensure that the environments are available to teams as per the agreed SLA
  • Utilization plan for the Environments to be prepared and shared with Management
  • Ensure to monthly patches updated on all environments
  • Prepared the templates for Release notes and consolidated release plan
  • Verify the release notes of each package that require to promote to UAT
  • Get the required approvals from Management for all packages
  • Plan the deployments based on the resources and share the packages for deployment.

Project Manager

Deutsche Bank International
Jersey, Channel Islands
  • Oversaw the Development, Implementation & Production support for BankMaster in all locations (British Isles)
  • Facilitated the development and support of: o Various SQL reports which will be sent to business and Sr
  • Management o Other Db Applications which includes Message Broker, Smart Stream Reconciliation, Iclipse (Documentation Management) and StorQm (Stores all EOD/SOD reports from BankMaster and SQL)
  • Maintained the development and UAT environments for all DB Applications
  • Ensured that all the changes to UAT and production should be passed through Global Change Management and the entire support calls log through Incident management (Db Symphony)
  • Shared the key operations with operating team and with respective business units

Delivery/Transition Manager

Tech Mahindra LTD
12.2020 - Current
  • Heading service delivery functions, to ensure end-to-end ownership of incidents and service requests Meeting deadlines and Turn-Around-Time without compromising quality norms and adhering to SLA Carrying out resource planning, technical direction, effort estimation, tracking, risk management & mentoring; analysing user requirements and statistics to identify trends and resolve performance issues
  • Transition Management: Identifying the Legacy Applications, Prepare the plan to upgrade the software
  • Train the new resources and ensure smooth transition
  • Project Management: Planning project activities viz
  • Scoping, estimation, tracking, change management, delivery management & post implementation support Implementing project plans within preset budgets and deadlines; monitoring onshore & offshore delivery management for technical deliverables of concurrent projects
  • Responsible for reviewing the test plans and provide complete support and guidance to IST team
  • Handling both Development and IST team
  • Production Support: Responsible for Production and EOD support for all 9 countries
  • 24X7 availability for all Data Centres who carried out day to day IT operations for the branches of their local country
  • Responsible for Vendor Management like escalating the issues to Vendor as and when required
  • Change Management and Incident Management: Ensure to follow change Management process to implement any changes to PROD and UAT systems
  • Day to day verification of Incident management and responsible to see no escalations or breech
  • Functional Skills
  • Product Rollout
  • Project Management
  • Run the Bank
  • Service Delivery
  • Resource Management
  • SLA Management
  • Compliance and
  • Audits
  • Managerial Skill
  • Excellence in Analysis
  • Problem Solving
  • Achievement oriented
  • Profile Snapshot
  • Skill Set

Delivery Manager

Tech Mahindra LTD
Bangalore
10.2014 - 11.2020
  • The Bank of Nova Scotia APAC Region,
  • Implemented and supported on AML Application like BSA (Banking
  • Secrecy Act)
  • Build the team and Train them on Applications
  • Transition taken from Scotia Bank Hong Kong/Singapore
  • Re designed the legacy programs with new programming language to work on latest environments
  • Details
  • Conducted annual DR drill and BCP for Bank Master and BSA (Banking Secrecy Act) Applications
  • Developed and implemented GST project in Malaysia
  • Responsible for KPMG and SOX Audit queries raised for the bank
  • Developed and Implemented CDIC project for APAC customers
  • LAM on boarding process for BM+ and LMCC Application
  • Developed and implemented HKMA (Hong Kong Monitory Authority) project in HK
  • Incident and Problem log Management for All application used by Bank at APAC
  • Involved in Vulnerability test (Pen test) for BM+ and LMCC Applications
  • Implementation of fully Automated End of day and Start of day process for BM+ Application
  • Maintain SLA for the Applications like BM+/BM7/TLM/BSA
  • Successfully implemented BM+ and BM+ Reconciliation in all Pacific Asia Region on time
  • Latest technology 1
  • Agile Methodology used for PSGL and HKMA projects
  • 2
  • Good Knowledge on Dev OPS and completed trainings
  • 3
  • Knowledge on RPA (Robotic Process Automation) and trained on Ui Path tool
  • 4
  • Basic Knowledge on Artificial Intelligence and Python.

Solution Delivery Manager, Support Manager

The Bank of Nova Scotia
12.2009 - 10.2014
  • Taken entire support functions from Scotia Bank London to Bangalore
  • Build the new team for all the Applications and taken over the whole support
  • Successfully implemented BM+ and BM+ Reconciliation in all Pacific Asia Region on time
  • Handling Production support for core Banking Application implemented in 9 countries across Asia Pacific
  • Successfully developed and implemented Regulatory projects like CDIC, HKMA and FATCA
  • Received Appreciation from internal clients and senior management

Solution Delivery Manager

Bank of Nova Scotia
12.2009 - 10.2014

Project Manager

HCL Technologies
08.2007 - 12.2009

Customer Services Consultant

Misys Banking Solutions
Bangalore
01.2002 - 08.2007
  • Key Result Areas
  • Maintained professional, open & good relationship with Internal Customers as well as with our Service
  • Providers
  • Provided clients with advice and guidance on how to optimise the use of Misys products to enable their business processes
  • Coordinated with Customer Services Manager to bring/maintain customer satisfaction to a level that the customer will act as a sales reference site without limitation and protect RLF revenue
  • Developed & Reviewed solutions for knowledge base on SFDC and distinguish between functionality & fixes while resolving differences around such issues and organizing minute proceedings in IRM
  • Allocated work load to fully utilize every employee’s talent when executing business plans
  • Highlights
  • Successfully implemented BM7 on NT for all REL 6 Clients and provided customer support for REL 7
  • BankMaster Issues
  • Distinguished efforts towards assisting PS persons while implementation of BM on NT and frequently interacted with clients in UK for their day to day operational problems
  • Essayed a key role in resolving critical issues to ensure maximum customer satisfaction
  • Provided assistance to fellow team- members in efficient project execution and onsite support during Global
  • Support Test
  • Diligently prepared Program Preparation Specifications & Unit Tests
  • Other Highlights
  • Point of contact for all clients in UK and involved in various implementations of client in Middle East and Africa
  • Felicitated with Local Hero Award for the excellent support provided to clients
  • Received several appreciations from client; most published in company’s internal newsletter
  • Received Appreciation from clients and management
  • Handling a team of 10 - 20 people

Project Manager

Synergy Log-In Systems Ltd
Chennai
02.2001 - 10.2001

Sr. Software Eng

Kindle Systems Pvt. Ltd
Bangalore
01.1999 - 02.2001

Consultant

Infinity Software Pvt., Ltd
Bangalore
07.1997 - 01.1999
  • Visual Basic, COBOL and S25

Education

B. Tech - Electrical, Electronics Engineering Technologies

Nagarjuna University
Guntur. Andhra Pradesh.
01.1988 - 04.1991

Skills

Languagesundefined

Accomplishments

  • Completed course of PMP Certification
  • ITIL 4 Foundation
  • Agile and Dev Ops trainings
  • MISYS/Kindle Products Training o Bank Master (Modules: Commercial Lending, Financial Returns, Foreign Exchange, Limits Monitoring &
  • Interest), Branch Power, TPS & BM+, IBSNET Windows
  • ITMS (Integrated Treasury Management System) Product Walkthrough o Detailed training on banking concepts, process flows, and specifics with respect to Securities, Money
  • Market and Forex modules
  • Global Communication and Assertive Skills Training o Global Communication and Assertive Skills Training to Improve the Client Relationship
  • Customer Leadership Training o Customer Leadership Training provided by OMI
  • DB Applications Training o Message Broker, Smart Stream ,Iclipse and StorQM
  • ILEAD Training o
  • Other Trainings o Project Management, ITIL, Change Management and Incident Management
  • B.Tech
  • From SV H engineering College, Machilipatnam, Nagarjuna University, Location in 1991
  • Previous Experience
  • IT Skills
  • Certification
  • Trainings Attended
  • Academic Qualification
  • Annexure: Key Projects Handled
  • Project: BankMaster LAN and BM on NT, BranchPower and BM+
  • Description: Bankmaster is a fully integrated accounting, transaction handling, customer service and management reporting system
  • It has been designed to provide users withcomprehensive, accurate, on-line, real-time information, which is vital in today’s competitive world
  • Bankmaster is designed as a modular system with each module designed to handle specific areas of banking
  • Central Bankmaster is the core module providing the central database for the recording of client and account information pertaining to each module
  • It comprises of following sub-modules, namely, automated settlements, Bankmaster query, BranchPower,
  • Commercial Lending, Financial Returns, Foreign Exchange, Limits Monitoring, Gateways, TPS (Transaction Processing System), Investment Management, Banking etc
  • The software is already implemented in more than 85 countries and Bangalore is the major center for support and development
  • Most of the banks are in Middle East, Africa and Europe
  • Project: Cheque Printing System
  • Client: Barclays Bank (UK)
  • Period: May’ 01 to Oct’ 01
  • Environment: IBM, VS COBOLII and DB2
  • Description: This will replace and supplement Barclays current stationary mainframe system called the
  • Customer Stationary Supply System (CSSS) The system was implemented in the early eighties and whilst supports the business today
  • CSSS determines when cheque books need to be produced, holds information regarding what cheque book styles are appropriate for a particular product and customer, and order files
  • It can also produce orders for cheque books, credit books and interbank forms when these are requested manually
  • The order file is transmitted to external print companies overnight, who then print and dispatch books
  • Project: Issue Tracking System (ITS)
  • Client: Synergy Log-In Systems Ltd
  • Period: Feb’01 – April’ 01
  • Environment: Visual Basic, SQL Server and Windows NT
  • Description: This Project will keep track of entire flow for the Support activities
  • Which includes recording of all problems reported by the clients and also keep track of the day-to-day operations in Support Department
  • Project: BankMaster, BranchPower
  • Client: Kindle Systems Pvt
  • Ltd
  • Period: Jan’99 - Feb’01
  • Environment: MF COBOL, DOS, Windows NT, LAN, and Unix
  • Description: Bankmaster is a fully integrated accounting, transaction handling, customer service and management reporting system
  • It has been designed to provide users with comprehensive, accurate, on-line, real-time information, which is vital in today’s competitive world
  • Bankmaster is designed as a modular system with each module designed to handle specific areas of banking
  • Central Bankmaster is the core module providing the central database for the recording of client and account information pertaining to each module
  • It comprises of following sub-modules, namely, automated settlements, Bankmaster query, BranchPower,
  • Commercial Lending, Financial Returns, Foreign Exchange, Limits Monitoring, Sigcap,
  • Testkey, Gateways, TPS (Transaction Processing System), DataStore, Easixfer, Investment
  • Management, Participant Banking, etc
  • The software is already implemented in more than 85 countries and Bangalore is the major center for support and development
  • Most of the banks are in Middle East, Africa and Europe
  • Project: COBOL II Migration and Y2K & EURO Compliance
  • Client: Swiss Bank Corporation of Asia (SBCA)
  • Period: Jul’97 - Jan’99
  • Environment: VS COBOL II, CICS, DB2, and JCL, IMS DB/DC, DOS/VSE
  • Tools Used: Sf2000, QMF, SPUFI and Xepeditor

Additional Information

  • The main objective of this Project consisting of three sections they are: Cobol II Migration (i.e. converting all the programsfrom VS Cobol to VS Cobol II.) Amendment of Files (i.e. to increase the no of digits in some fields to overcome the Euro problem) Y2k Analysis, fixing and testing

Certification

ITIL 4

Timeline

Delivery/Transition Manager

Tech Mahindra LTD
12.2020 - Current

Delivery Manager

Tech Mahindra LTD
10.2014 - 11.2020

Solution Delivery Manager, Support Manager

The Bank of Nova Scotia
12.2009 - 10.2014

Solution Delivery Manager

Bank of Nova Scotia
12.2009 - 10.2014

Project Manager

HCL Technologies
08.2007 - 12.2009

Customer Services Consultant

Misys Banking Solutions
01.2002 - 08.2007

Project Manager

Synergy Log-In Systems Ltd
02.2001 - 10.2001

Sr. Software Eng

Kindle Systems Pvt. Ltd
01.1999 - 02.2001

Consultant

Infinity Software Pvt., Ltd
07.1997 - 01.1999

B. Tech - Electrical, Electronics Engineering Technologies

Nagarjuna University
01.1988 - 04.1991

Erste Bank

Project Manager

Deutsche Bank International
ADIRAJU SRINIVASUProgram/Delivery/Project Management