Ramnath A M
Systems Engineer
Chennai
Summary
Operations-focused Engineer and Application Lead with 5 years of experience in TIBCO middleware support and enterprise application management. Proven expertise in RHEL migrations, AWS cloud transitions, and ITIL-based incident, change, and problem management using ServiceNow. Committed to ensuring high availability, system stability, and continuous operational improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems Engineer
Tata Consultancy Services Limited
Chennai
03.2022 - Current
- Troubleshot and resolved complex production and operational issues across middleware and Linux environments, ensuring high availability and minimal downtime.
- Led technical outage bridges, coordinated cross-functional teams, performed root cause analysis (RCA), and drove incidents to timely resolution within SLA commitments.
- Contributed to infrastructure and platform projects including RHEL 7 to RHEL 8 migration, system hardening, and compliance initiatives
- Supported new product onboarding and implemented enhancements across multi-product and multi-environment landscapes.
- Performed vulnerability assessments, managed patching cycles, remediated security findings, and ensured audit readiness in alignment with security and compliance standards.
- Configured and managed secure connectivity solutions including Cisco VPN setup and IP whitelisting.
- Executed Incident, Problem, and Change Management processes using the ServiceNow ITSM framework.
- Collaborated with application, infrastructure, and security teams to implement process improvements and enhance operational stability.
- Led private cloud to AWS public cloud migration involving TIBCO to Java application transition.
- Performed Elasticsearch-based log auditing and monitoring for application health.
Assistant System Engineer
Tata Consultancy Services
Chennai
03.2021 - 03.2022
- Analyzed issues across design, configuration, data flow, and data state within complex provisioning systems.
- Performed routine maintenance, validation testing, and system health checks to ensure high availability.
- Administered JSCAPE secure file transfer workflows and TIBCO integrations for enterprise applications.
- Tracked and reported operational workflows; analyzed metrics to identify risk areas and recommend improvements.
- Monitored database health and performance to ensure system stability.
- Supported internal security deployments and audit activities
Education
Bachelor of Engineering - Mechanical Engineering
Ramco Institute of Technology
Rajapalayam 05.2020
Skills
Middleware & Integration: TIBCO Development & Support, JSCAPE MFT Workflows, Application Deployment & Migration
Cloud & OS: AWS Cloud Migration, RHEL 7 to RHEL 8 Upgrade & Compliance, Linux Administration
Database & Search: SQL, Elasticsearch (log auditing & monitoring), Database Health Monitoring
Networking & Security: Cisco VPN Configuration, IP Whitelisting, Vulnerability Assessment & Patching, Security Audits & Compliance
Service Management: Incident Management, Change Management, Problem Management, ServiceNow
Accomplishments
• Successfully executed enterprise-wide RHEL 7 to RHEL 8 migration with full compliance validation.
• Led private-to-public cloud (AWS) migration initiative improving system scalability and reliability.
• Reduced recurring operational issues through proactive monitoring and vulnerability remediation.
• Improved secure file transfer stability via optimized JSCAPE workflow implementations.
• Provided technical guidance and knowledge sharing to junior team members.
Certification
Google cloud Practitioner
Timeline
Google cloud Practitioner
05-2023
Systems Engineer
Tata Consultancy Services Limited
03.2022 - Current
Assistant System Engineer
Tata Consultancy Services
03.2021 - 03.2022
Bachelor of Engineering - Mechanical Engineering
Ramco Institute of Technology