Adit Sachdeva

• Drive Process Excellence and Transformation initiatives to improve efficiency, quality, and end-user experience.
• Identify improvement opportunities and redesign process using automation (RPA/AI-ML), tech solution, and SOP changes.
• Collaborate with Tech & Ops teams to enable zero surprise operations & defining key performance metrics.
• Review business metrics on a regular basis to proactively identify and solve operational issues that can transpire in future.
• Centurion Award: Performer of year 2023

Projects

• Inventory Obviation using Predictive Modelling - Collaborated with tech and Data Science Teams and created an AI/ML predictive model that helped in reducing volumes by ~30%: $0.7 Mn savings.
• Inventory Automation using RPA - Automated back-office manual inventory by digitizing the inventory intake channel and deployed Robotic Process Automation, resulting in ~ 70% inventory reduction: $1.1 Mn savings.

• 3 fast track promotions within Specialist category - from Junior to Senior to Master to Lead Specialist.
• Validated results and performed quality assurance to assess accuracy of data, & Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Identified and resolved problems through root cause analysis and research.

Projects

• Identified & initiated the Project Mobile Charges - partnered with the Strategy team, the Fraud Risk team, and Technology team, fixing annual fraud loss of $0.4 Mn.

• Deployed meticulous organization skills by assisting in coordination of client deliverables: Worked on “The India-US Dialogues”, in lead up to President Obama's historic second visit to India.

• Engaged in assignments involving litigation such as drafting replies to show cause notices, appeals before Tribunal and replies to other regular tax related queries - Was part of team working on clients such as Bose Corporation.