Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Capgemini
Mumbai
07.2024 - Current
Coordinated deployment schedules across seven capabilities for a global fast food chain's food ordering app, ensuring seamless planning without overlaps.
Maintained comprehensive tracking documentation for deployment schedules and package versions using Confluence, enhancing visibility and reducing coordination time.
Managed weekly content updates for a global fast-food chain app via Adobe Experience Manager, publishing marketing tiles with relevant images and links across all menu categories.
Executed thorough QA checks by validating content accuracy through testing app simulations for all time slots.
Led the onboarding of virtual restaurant labs on a global fast food chain mobile app by validating key data points through Excel comparisons, ensuring operational readiness.
Analyzed business requirements to create effective client solutions
Developed user stories and acceptance criteria for software projects
Designed a Grafana monitoring dashboard, eliminating the need for multiple SQL queries
Created detailed functional documentation for Grafana dashboards, defining purposes and functionalities
Intern
Samsung Research & Development
Noida
04.2023 - 06.2023
Developed visualizations and extracted insights from resource allocation data for automation project.
Researched and created user manual on 10 open-source tools to boost SE group productivity.
Prepared document introducing gamification strategies and performance metrics for SE group employees.
Designed monthly newsletter, event banners, and annual event calendar for SE group.
System Engineer
Tata Consultancy Services
Bangalore
08.2018 - 05.2022
Facilitated smooth transition for 60% of project staff to remote work during COVID-19.
Assessed and resolved network security incidents according to established protocols.
Developed call flow diagrams to guide clients' customers toward international chat agents.
Prepared Management Information Systems (MIS) reports to deliver critical information to stakeholders.
Created Business Continuity Plans (BCP) to mitigate data risks across offices nationwide.
Education
MBA - General Management
School of Business Management, NMIMS
Mumbai
04-2024
Bachelor of Technology(BTech) - Electronics And Communication Engineering