Adithya Chellumala
Hyderabad
Summary
Dynamic professional with a proven track record at Sutherland Global Organization, excelling in customer service and quality assurance. Recognized as 'Best Employee of the Month' for outstanding work quality, demonstrating strong problem-solving expertise and effective communication skills. Adept at mentoring teams and ensuring high standards in service delivery.
Overview
5
5
years of professional experience
Work History
Manager's Assistant
Subway
Manchester
01.2022 - 02.2024
- Worked as a Store Manager.
- I was responsible for making sure the sandwich artists greeted all the guests in a cheerful and helpful manner.
- Perform Cash-In Procedure-Accounting for all form of money, bread, etc.
- Maintain business records and analyse the records to increase the sales.
- Recruit, reward, and terminate staff as needed.
- Ensure that all local and national health and food safety codes are maintained, and company safety and security policies are followed.
- Plans special events and promotions.
Customer Service Associate
Sutherland Global Organization
Hyderabad
06.2020 - 10.2021
- Company Overview: Hyderabad, India
- Worked as Customer Service Associate for (AMAZON UK PROCESS)
- I was responsible for taking ownership of the customer issues and maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
- I was also able to achieve 'best employee of month' for the quarter 1 and 2 for 100% work quality
- Handled a team of 15 members by ensuring that their quality and work is accurate and also new hires in their mentoring period
- I have also supported various processes such as technical support by assisting customers with the installation of products and guided them with the troubleshooting methods
- Parallely, as a quality auditor used to audit the calls of new hires to ensure their quality is not below 98% and provided feedback via 1/1 to the new hires
- Hyderabad, India
Content Reviewer
Accenture
Hyderabad
01.2019 - 01.2020
- Company Overview: Hyderabad, India
- Worked as a Content reviewer for (Google Maps)
- I was responsible for investigating, escalating, analysing and reviewing user profiles, videos, and text based content and resolving issues that are reported by users or flagged by the system if any adult or false content is being posted
- Hyderabad, India
Education
B.Com - Computers
Osmania University
Hyderabad01.2019
Board of Intermediate - Commerce and Accounting
Tapasya Academy
Telangana01.2016
Skills
- Strong written communication
- Supply restocking
- Quality assurance
- Problem-solving expertise
- Effective scheduling abilities
- Collaborative teamwork
Accomplishments
- Secured a overall score of 101 in TOFEL.
- Member of the national service scheme, organised a 10k walk to create awareness on drug consumption.
- Member of college culture club, organised many cultural events.
Hobbies and Interests
- Charity work and helping at-risk youths stay off drugs.
- Travel to tourist destinations to learn about new cultures.
- Engaging in extracurricular activities.
Timeline
Manager's Assistant
Subway
01.2022 - 02.2024
Customer Service Associate
Sutherland Global Organization
06.2020 - 10.2021
Content Reviewer
Accenture
01.2019 - 01.2020
B.Com - Computers
Osmania University
Board of Intermediate - Commerce and Accounting
Tapasya Academy
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