Summary
Overview
Work History
Education
Skills
Software
Certification
Acknowledgement
Timeline
Generic
Adithya Devi

Adithya Devi

No-Code Solutions | SaaS Implementation | CRM & Business Process Expert
Chennai

Summary

Product Consultant with 6+ years of experience in SaaS onboarding, CRM implementation, and business process automation. Proficient and Certified in no-code platforms like Creatio and AppSheet, and experienced with CRM tools such as Freshsales and HubSpot.

Overview

7
7
years of professional experience
2018
2018
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Senior Product Consultant

Conexxia Pvt Ltd
Sydney
04.2024 - Current
  • Run kick off sessions and also work on project plans/trackers when needed.
  • Taking ownership to onboard the customer by understanding the requirement and to provide world class solutions.
  • Product training to customer and Coordinate with the customer on User Acceptance Training.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.
  • Ensured proper recording and closure of all issues.
  • Collaborated with sales and marketing teams to create targeted campaigns that drove product adoption and revenue growth.
  • Assisted in the successful launch of multiple products, contributing to significant increases in company revenue and market share.

Senior Onboarding Specialist – Products

Freshworks Technologies
09.2020 - 01.2024
  • Understand Customers Business Requirements and help them to Onboard to Products Successfully
  • Own and create plans for Product Implementation
  • Handle Customer queries with Products and help them to adapt smoothly
  • Closely work with Internal teams to Onboard Customers into Products
  • Help the customer define their needs and manage their timeline toward seeing value
  • Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations
  • Identify churn customers and help them to utilize the product to the fullest potential
  • Responding to escalated customer support issues
  • Provide product training to customer and Coordinate with the customer on User Acceptance Training
  • Ensure end to end support is provided during Product implementation
  • Recommend product enhancements and new product opportunities to the Product Management team
  • Develop training materials, videos & articles for the easy adoption of the customers
  • Work closely with pre-sales/sales and implementation services to help estimate customer engagements and keep them updated on latest changes in process
  • Communicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementation
  • Mentoring junior resources in the team, self-learning to adapt to rapidly changing technical requirements
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Preparation of accurate and timely reports
  • Conduct quarterly reviews with Customers to ensure all their challenges are resolved and Product adoption is more

Business Analyst

Align Associate Pvt Ltd
Chennai
06.2018 - 08.2020
  • Understand and Document the software requirements of the clients
  • Deep Market research analysis to identify the potential opportunities and recommend on the same
  • Develop Prototypes (Both Web and Mobile) of the application reflecting the client requirements on the product/business requirements
  • Prepare detailed SOP on the complete process of Product deployment and sign off from the client
  • Liase between technical team and the client in guiding the development of the product
  • Functionality queries and Support to the technical team during development of the product
  • Complete User acceptance testing to ensure bug free application
  • Support for first cut Demos and client queries
  • Deployment of the application in the client base and provides continuous support related to the application

Education

M.B.A - Systems, HR

St. Joseph’s Institute of Management
Trichy,India
04.2018

B. Tech - ECE

SASTRA University

Class 12 - undefined

SBOA Matric Hr. Sec School

Class 10 - undefined

SBOA Matric Hr. Sec School

Skills

Product training

Software

Creatio

Freshsales Suite

Zoho CRM

Google Appsheet

Hubspot Sales

Tableau Admin

Certification

HubSpot Sales Hub Software

Acknowledgement

I hereby declare that the above furnished details are true to the best of my knowledge.


                                                                                                            M.ADITHYA DEVI

          

Timeline

Certification for Creatio Analysts - Advanced

04-2025

AppSheet by Google

12-2024

HubSpot Sales Hub Software

05-2024

Freshsales Suite Expert Certification

05-2024

Senior Product Consultant

Conexxia Pvt Ltd
04.2024 - Current

Senior Onboarding Specialist – Products

Freshworks Technologies
09.2020 - 01.2024

Business Analyst

Align Associate Pvt Ltd
06.2018 - 08.2020

B. Tech - ECE

SASTRA University

Class 12 - undefined

SBOA Matric Hr. Sec School

Class 10 - undefined

SBOA Matric Hr. Sec School

M.B.A - Systems, HR

St. Joseph’s Institute of Management

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Adithya DeviNo-Code Solutions | SaaS Implementation | CRM & Business Process Expert