Adithya K S
Dublin,Dublin
Summary
With a Strong background in IT support and warehouse operations, Bringing a customer-centric approach and adaptability to efficiently manage IT equipment, collaborate with teams, ensure smooth integration processes, and provide exceptional customer service while maintaining accurate inventory systems.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Support Monitoring Specialist
Barracuda Networks Pvt Ltd
Bangalore , India
03.2022 - 12.2022
- Provided IT support and resolved technical issues.
- Resolved technical issues for over 100 employees, increasing overall productivity by 20%.
- Implemented new IT systems, increasing system efficiency by 15%.
- Led team of 3 junior IT specialists, improving team efficiency by 10%.
- Proficiency in operating systems, such as Windows, macOS, Linux, and Unix.
- Familiarity with hardware components, computer peripherals, and troubleshooting hardware issues.
- Expertise in configuring and managing software applications, databases and enterprise systems.
- Security awareness and experience in implementing cybersecurity measures, such as antivirus software, firewalls, encryption, and access controls.
- Strong communication, collaboration, and interpersonal skills to work effectively with team members, end-users, and stakeholders.
Senior Category Associate
Amazon India Pvt Ltd
Bangalore , India
03.2020 - 03.2022
- Maintained and updated inventory systems at Amazon, ensuring accurate tracking of stock levels, movements, and IT equipment condition, leading to 25% decrease in inventory discrepancies.
- Successfully packed IT equipment orders with precision and adherence to specifications, achieving 99% accuracy rate in order fulfillment.
- Played key role in refurbishing returned IT equipment at Amazon, conducting rigorous testing and inspections to meet quality standards before reintegration, reducing return rates by 15%.
- Conducted quality assurance checks on received IT equipment at Amazon, reporting any damages or defects and ensuring compliance with safety and security requirements, resulting in 95% customer satisfaction rating.
- Assisted with loading and unloading IT deliveries and pickups, ensuring safe handling and storage practices were followed, resulting in 0% incidence of damaged goods during transportation.
- Managed staging and imaging of laptops at Amazon, ensuring all software configurations were set up accurately, resulting in 30% reduction in deployment time.
- Managed receiving, processing, and distribution of incoming goods, including IT equipment at Amazon while adhering to established safety protocols, achieving 100% compliance rate with safety standards.
- Collaborated effectively with operations, PC Lab, and Helpdesk teams at Amazon to troubleshoot IT equipment issues and ensure seamless integration processes, reducing downtime by 20%.
- Installed requested applications on user machines according to Amazon's guidelines and specifications, ensuring seamless integration and user satisfaction.
Education
MSc - Supply Chain Management
Dublin Business School
Ireland 01.2023 - 01.2024
Skills
- Warehouse Management
- Inventory Management
- IT Support
- Technical Troubleshooting
- System Implementation
- Problem Solving
- Adept at diagnosing and resolving issues
- Excellent customer service skills
Accomplishments
- Collaborated with cross-functional teams to implement new software systems, improving efficiency by 30% in IT role.
- Led warehouse associates to exceed order processing targets by 15% in Amazon role.
Languages
English
Fluent
Timeline
MSc - Supply Chain Management
Dublin Business School
01.2023 - 01.2024
Support Monitoring Specialist
Barracuda Networks Pvt Ltd
03.2022 - 12.2022
Senior Category Associate
Amazon India Pvt Ltd
03.2020 - 03.2022
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