Adithya Kumar

A dedicated individual seeking to secure growth to be a part of a reputed organization and utilize my skills effectively and contribute to the overall growth of the organization and build my professional career.

• Awarded with appreciation certificate for queue closure/completing month end tasks on time.
• Process improvements by implementing key process adjustments which helped the process to save time.
• Learnt, mastered, and transitioned 1 major process within first 2 months.
• Recognized for team spirit, quality, and multi-management of processes.
• Received Spot bonus award.
• Management appreciation for conducting/initiating and hosting team bonding activities.

• Order Management Specialist, AZUGA, Bengaluru, India, 02/23, Present, At Azuga we provide support to Clients with Azuga Fleet Products Upon receiving client requests, we analyze their requirements and promptly provide quotations., Once the client approves, I place and process the order, coordinating with the inventory team for shipment., Also, I handle billing and payment processing according to customer preferences (annually, monthly, or quarterly), I offer comprehensive end- to-end support for the customer throughout their product journey., Proficient in order processing and management using Salesforce, ensuring accurate and timely order entry, tracking, and fulfillment Skilled in managing billing processes on NetSuite, ensuring accurate invoicing, payment collection, and resolving billing-related issues, Provided training for staff on new ordering systems as well as existing policies and procedures., Successfully managed order entry and maintained customer databases, ensuring accuracy of information., Developed and implemented procedures to streamline order management processes, resulting in improved efficiency., Utilized problem-solving skills to troubleshoot any issues that arose during the ordering process.
• Global Back Office Customer executive (Order Management), Koch Global Services, Bengaluru, India, 02/01/19, 07/26/22, Order Creation Management in Esker and SAP., Accountable on Auditing assigned., Reviewing Rejected Orders in SAP and working on the same with Front end CSR., Trained new team members in Esker Order entry processing., Point of contact for front end CSR for order entry /closure of issue., Order and customer’s portal maintenance: Action requests (pull in/push-out/cancellation) with the internal stakeholders compliant with customer., Expedites: Process the expedite requests, validate the status of supply in SAP prior to working with IP/PP team for improvements. Follow up with the Planner., Reports, Updating Daily Score Cards., Duplicate order reports., Incomplete Pricing report., Blocked order report., Audit Consolidation for Daily, Hourly and Monthly reports.

• Date of Birth: 11/15/96
• Nationality: Indian