Adithya M

• Independently managing the end-to-end network infrastructure across multiple ACKO office locations, ensuring 100% uptime and seamless business operations.
• Spearheaded the design and implementation of complete office network setups from scratch, including requirement gathering, passive and active infrastructure planning, vendor coordination, BOQ finalization, and network topology creation.
• Deployed and configured enterprise-grade network equipment, including Meraki Access Points, Switches, and Sophos Firewalls, for secure and high-performance connectivity.
• Implemented and managed SD-WAN routing for optimized WAN path selection, seamless failover, and efficient bandwidth utilization across branches.
• Configured IP Sec VPN tunnels and point-to-point links to enable secure inter-office connectivity and business continuity.
• Set up Remote VPN solutions to support BCP (Business Continuity Planning), enabling remote workforce access without disruption.
• Enforced robust security controls through Web Policy management, including URL/application whitelisting and blacklisting on firewall platforms.
• Oversaw the contact center network infrastructure, managing voice servers and SIP trunk configurations to support reliable voice communications.
• Configured and managed PRTG Network Monitoring to track real-time uptime and performance metrics of all network devices across offices, ensuring proactive issue resolution and infrastructure reliability.
• Proactively monitored network performance and coordinated with ISPs and vendors to maintain operational excellence.
• Team Leadership and Management: Leading and managing a team of IT professionals, including responsibilities such as task delegation, performance evaluations, and fostering a collaborative team environment
• Project Management: IT projects from initiation to completion, including project planning, resource allocation, timeline management, and ensuring deliverables meet quality standards
• Technical Expertise: Expertise in various areas of IT, including network infrastructure, systems administration, cloud computing,any other relevant technical domains
• Problem Solving and Troubleshooting: Identify and resolve complex technical issues efficiently, demonstrating strong problem-solving skills and a proactive approach to troubleshooting
• Policy Development and Implementation: Developing and implementing IT policies and procedures to ensure compliance with industry standards, security protocols, and regulatory requirements
• Vendor Management: Managing relationships with IT vendors and service providers, including contract negotiations, vendor selection, and performance evaluation
• Change Management: Highlight your role in driving organizational change initiatives related to IT systems, processes, or infrastructure upgrades, ensuring minimal disruption to operations and maximizing user adoption
• Training and Development: In training IT staff on new technologies, processes, tools to enhance their skills and knowledge, contributing to the overall professional development of the team
• Budgeting and Cost Control: Showcase your experience in budget planning, forecasting, and financial management within the IT department, including cost-saving initiatives and optimizing IT spending
• Stakeholder Communication: Emphasize your ability to effectively communicate with stakeholders at all levels of the organization, translating technical concepts into non-technical language, and aligning IT strategies with business objectives.
• Assisted in the recruitment process by interviewing candidates for open IT positions, ultimately building a strong team with diverse skill sets.
• Managed IT projects from inception to completion, ensuring timely delivery within budget constraints.

• Handling all network related issue in L2 & L3 layers
• Escalating/follow-ups of severity calls like issues related to connectivity/link down as per the defined Escalation matrix
• Handling Call center call flow issues (Ozonetel Application)
• Escalating/follow-ups of severity calls like issues related to connectivity of PRI & SIP trunks as per the defined Escalation matrix
• Mentored junior engineers on best practices in networking technologies, resulting in increased team efficiency and effectiveness.
• Streamlined troubleshooting processes by creating detailed documentation of network infrastructure, configurations, and topologies.
• Improved system reliability through proactive monitoring of network performance metrics and capacity planning initiatives.
• Designed scalable WAN architectures to accommodate growing bandwidth requirements while minimizing costs.
• Architected high-availability networks incorporating redundancy at all levels for seamless failover during outages or maintenance events.
• Monitored network activities to quickly detect and resolve operational and security issues.
• Established effective communication channels between IT departments fostering collaboration on technology-related initiatives supporting business growth.

• Passive cabling
• Escalating/follow-ups of severity calls like issues related to connectivity/link down as per the defined Escalation matrix
• Resolving basic network issues related to LAN Port, NIC, Network driver, TCP/IP and Subnet
• Providing best L2 & L3 Support for the Organization
• Handling Tickets Using E-helpline and Summit
• Handling of all the network assets overall 900+, prepared and maintained updated data files & correcting all the summit data in the tool in daily basis & maintained ting summit allocation of assets
• Attend issues based on Software, Network, VLAN and desktop issues
• Handling all data files of Passive information of connectivity of end to end of all floors
• Mounted network devices.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Optimized routing protocols to improve data transfer speeds across the organization's network infrastructure.

Work Experience

• System Trainee Network administrator Responsibilities held and Major Deliverable
• Managing LAN comprising 16500+ nodes distributed geographically 15 different location
• Raising & Handling of Purchase Orders for said Network
• Performing Maintenance of data, computing resources availability
• Crimping RJ 45 straight, crossover & rollover cables
• Coordinated with Clients to get their issues resolved on time
• Mounted CCTV & Wi-Fi in client locations.
• Monitored network performance and troubleshoot any issues that arose.
• Provided technical support to users experiencing difficulties with their networks.
• Implemented WAN and LAN designs in multi-datacenter configurations.