Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Adithya MRP

Adithya MRP

Bangalore

Summary

Experienced Platform Support Analyst with a strong background in managing and administering a wide array of enterprise applications including Jira, Confluence, Tableau, Power BI, Salesforce, Adstream, Mediaocean, AVP, Onetrust, OKTA, and Unily. Proven track record in configuring, maintaining, and optimizing these platforms to enhance operational efficiency and support client needs. Skilled in Jira and Confluence administration, Tableau and Power BI configuration, Salesforce account management, and handling OKTA and Onetrust platforms. Expertise in bridging client requirements with internal technical teams to deliver customized solutions and ensure seamless application performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Platform Support Analyst

Dentsu Aegis Network
Bangalore
10.2022 - Current
  • Primary role involves providing technical assistance and support to end users by troubleshooting and resolve issues faced by stakeholders and users with configuration troubles, system errors and bugs.
  • Supporting applications including, but not limited to, Tableau, Power BI, Jira, Confluence, Salesforce CRM, Akritiv Archive & Search tool, Bitbucket, Adstream, Onetrust, Mediaocean, AVP, Unily Universe, Fastpath.
  • Taken ownership of Application Deployments - Server Preparation tasks and upgrades support. Raising change request for application version upgrades, collaborating between vendor and internal app users for smooth transition. Communicating downtime for applications during upgrades.
  • Offering support via various communication channels such as email, chats, online, and in-person discussion.
  • Have strong knowledge on Incident management process and strong communication skills to provide timely status updates on issue resolution progress.
  • Monitoring application's performance to identify and eliminate bottlenecks, apply patches and updates to improve performance, and ensure compatibility with the underlying infrastructure.
  • Managed licenses procurement and allocation across applications, validating the cost involved for projects, housekeeping, and releasing unused licenses quarterly.
  • Creating a knowledge base with an updated process in the Confluence space and sharing it across to the Service Desk team.
    Auditing and validating account creation by internal teams, Performing RCA when issues arise across various applications, and deploying fixes.
  • Have experience with Microsoft O365 technologies and Linux/Windows system administration.
  • Jira Projects and Confluence Space creation, access management using security groups, roles, and permission sets.
  • Managed Tableau web server sites and desktop license with access, schedules, tasks, and subscriptions.
  • Demonstrated ownership in validating Power BI Pro user licenses, upgrading workspaces to Premium capacity for external sharing, Building BI reports and dashboards.
  • Maintaining the central OKTA database for internal and external client accounts and access across the globe.
  • My extensive experience in administering and supporting these enterprise applications has enabled me to streamline processes, ensure data security and integrity, and provide efficient service to our clients. My ability to bridge the gap between clients and internal teams, as well as my expertise in creating custom solutions, has been invaluable in driving the success of our organization.

Technical Support Engineer

Alshaya Outsourcing Pvt Ltd
Bangalore
03.2021 - 10.2022
  • Provided L2 support for top-tier clients/stakeholders by troubleshooting and resolving complex application issues using Screen Connect.
  • Troubleshot Office 365 applications, including login issues and installations.
  • Utilized ServiceNow for service management and development, including yearly upgrades. Managed support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
  • Managed Active Directory permissions, granting, and revoking access for admin users.
  • Conduct regular reviews of operational checks, such as batch jobs, to ensure they are operational.
  • Contributed to the RPA team using Automation Anywhere to successfully run bots.

Application Support Engineer

Accenture Services Pvt Ltd
Bangalore
05.2019 - 03.2021
  • Supported Hilton's ONQ PMS application as a Level 2 Engineer, troubleshooting issues on workstations and servers, managing incidents in ServiceNow, and executing SQL scripts for database management.
  • Printer installation and troubleshooting, managed identity and access, and MFA configuration.

Training Faculty

Institute of Language and Management (ILM)
Bangalore
04.2018 - 03.2019
  • Conducted training sessions on communication, soft skills, and etiquette for students and professionals, providing feedback, and organizing workshops.

Education

B.E Computer Science And Engineering -

Hindusthan college of Engineering and Technology
04.2018

Skills

  • Application Administration
  • Power BI and Tableau
  • Jira and Confluence Administration
  • Salesforce
  • OKTA database management
  • Office 365 Administration
  • Power Apps
  • Service Management
  • ServiceNow
  • Active Directory Management
  • SQL Scripting
  • Windows
  • Technical Support
  • Remote Support and Automation
  • Problem-Solving
  • Communication and Collaboration
  • System Administration
  • Incident Management

Certification

  • Power BI Essential Training NASBA certified
  • Power BI Desktop & Data Import
  • Building Power BI report
  • Microsoft Power Apps Essential Training Beyond the Basics
  • SharePoint Online Essential Training Beyond the Basics
  • Tableau Desktop Specialist - Connecting to & Preparing Data
  • Unily Certified Practitioner
  • Generative AI for Business Analysis
  • "MySQL for Developers" by Oracle's Workforce Program

Timeline

Platform Support Analyst

Dentsu Aegis Network
10.2022 - Current

Technical Support Engineer

Alshaya Outsourcing Pvt Ltd
03.2021 - 10.2022

Application Support Engineer

Accenture Services Pvt Ltd
05.2019 - 03.2021

Training Faculty

Institute of Language and Management (ILM)
04.2018 - 03.2019

B.E Computer Science And Engineering -

Hindusthan college of Engineering and Technology

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Adithya MRP