Adithya Nair
Ahmedabad
Summary
Dynamic operations leader with over 6 years of experience transforming sales teams and compliance in the healthcare sector. A proven strategist with a track record of streamlining processes, boosting efficiency, and driving business growth. Adept at leading cross-functional teams and aligning operations with company objectives to maximize performance and ensure regulatory compliance. Currently pursuing a Six Sigma Black Belt certification to elevate expertise in process optimization and bring even greater value to organizations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Manager - Operations
Marva Group
08.2024 - Current
- Spearheaded the establishment of Compliance and Sales divisions in India, recruiting and onboarding resources to build both teams from the ground up.
- Directed Compliance and Sales teams across India, South Africa, and the UK, ensuring operational excellence and alignment with company goals.
- Streamlined processes and introduced transparent reporting mechanisms for the Compliance and Sales teams, fostering efficiency and enabling data-driven growth strategies.
- Transitioned from managing compliance functions to leading sales operations, driving performance improvements across multiple geographies.
- Collaborated with the project management team to oversee data migrations and user interface customizations in Target Recruit, a Salesforce-powered CRM.
- Evaluated and approved decisions related to hiring, promotions, and terminations, ensuring optimal staffing and talent management.
- Conducted performance evaluations and devised recruitment strategies to support the UK-wide hiring needs of the organization.
- Played a pivotal role in the pilot phase of the Matrix project(healthcare and non-healthcare), contributing to its successful implementation.
Sr. Manager - Operations
Kolloco
01.2023 - 07.2024
- Team Establishment: Recruited, onboarded, and trained Compliance and Sales teams from scratch, ensuring alignment with company standards and goals.
- Strategic Planning: Led weekly review meetings to monitor recruitment and sales progress while spearheading client meetings for business development, resulting in new client acquisitions.
- Process Improvement: Integrated advanced platforms and portals to streamline hiring processes, reducing costs and enhancing efficiency. Managed new vendors for recruitment and compliance to optimize operations further.
- Compliance Management: Established and managed the Compliance division, implementing HTE framework standards. Designed a candidate compliance tracking system that contributed to Kolloco achieving Framework Agency status.
- Team Leadership: Provided tailored support and mentorship to Compliance and Sales teams, fostering a collaborative and high-performing team culture.
- Client Relationship Management: Initiated and maintained regular client engagements, ensuring consistent service quality and fostering long-term partnerships. Conducted feedback review sessions to improve business stability and identify growth opportunities.
- Financial Management: Implemented budget optimization strategies and monitored compliance, internal audits, and sales reports, focusing on profit and loss metrics.
- Vendor Management: Negotiated partnerships with vendors for training, DBS processing, and sourcing portals, achieving significant cost savings and operational efficiency.
- Reporting and Analysis: Leveraged data-driven insights to identify high-potential business opportunities and strategically allocate resources to maximize results.
- Employee Development: Conducted comprehensive performance evaluations and implemented targeted training programs to enhance team skills and performance.
- Project Management: Oversaw Recruitment and Sales teams, ensuring timely delivery of key performance indicators. Coordinated cross-functional teams, including Compliance, Recruitment, and Payroll, to meet project objectives effectively.
Recruitment Consultant
Kolloco
12.2022 - 01.2024
- End-to-End Recruitment: Managed full-cycle recruitment for Nurses (RGN and RMN) and HCAs across England and Northern Ireland, including sourcing, pre-screening, compliance, shift booking, and timesheet collection.
- Strategic Recruitment Planning: Designed and implemented recruitment strategies by analyzing shift types, frequency, and historical patterns to optimize placement success.
- Candidate Relationship Management: Established strong rapport with candidates, ensuring a seamless onboarding experience and high engagement throughout the recruitment process.
- Compliance Expertise: Ensured candidates met all UK healthcare compliance standards, contributing to seamless placements and client satisfaction.
Head of Compliance
Kolloco
08.2022 - 01.2023
- Compliance Framework Development: Established the compliance division from the ground up, ensuring adherence to HTE framework standards.
- Process Implementation: Designed and implemented a seamless compliance process covering onboarding to placement, aligned with client-specific requirements.
- Client Coordination: Collaborated with clinics and care homes to stay updated on and fulfill evolving compliance needs.
- Reporting & Analysis: Maintained ROI reports for the compliance division and tracked company expenses to identify optimization opportunities.
- Contract Management: Prepared and managed employment contracts for candidates using Adobe Sign, ensuring legal and procedural accuracy.
- Audit Preparation: Conducted monthly audits to maintain compliance with HTE framework standards and prepared the company for a successful HTE audit in 2023.
- Vendor Management: Negotiated and onboarded vendors for services including training (practical/online), fitness-to-work certification, ID badges, and uniforms.
- Staff Mentorship: Trained and mentored new hires unfamiliar with healthcare recruitment, fostering a deeper understanding of industry operations and compliance processes.
- Operational Oversight: Managed productivity reports for the compliance team, ensuring alignment with organizational goals.
Quality Assurance Manager
Xcel Solutions
05.2022 - 08.2022
- Team Leadership: Managed a compliance team of 18 members in the Philippines and a Quality Assurance (QA) team in India, overseeing initial compliance, maintenance, quality assurance, and audit processes.
- Mentorship: Trained new hires on HTE, CPP, Elysium, Medacs, and Guidant framework standards, ensuring team readiness and operational excellence.
- Process Optimization: Reduced compliance turnaround time to two weeks, significantly improving efficiency in candidate onboarding.
- Error-Free Performance: Achieved a zero-error record in the QA team's monthly performance, setting a benchmark for quality standards.
Team Lead - Compliance
QX Global Group
04.2020 - 05.2022
- Led initial compliance for the Allied Health Professionals (AHP) division, maintaining 97% compliance accuracy as per NHS framework standards.
- Achieved a record of 37 candidate clearances in September 2020 and consistently exceeded monthly KPIs with an average of 22 clearances.
- Managed productivity and error reports, implemented preventive measures, and ensured process improvements.
- Updated Standard Operating Procedures quarterly to align with regulatory changes.
- Mentored the team to resolve errors and enhance overall performance.
Senior Compliance Officer
Qx Global Group
09.2019 - 04.2020
- Managed compliance for AHP, CAMHS nurses, social workers, medical secretaries, and administrative staff, achieving 98%-100% compliance and contributing to 99% HTE audit clearance.
- Selected for the initial compliance team, the first from India to join, and maintained NHS framework standards.
- Updated SOPs quarterly and mentored new hires on compliance processes.
- Acted as Team Leader in their absence, overseeing a team of five.
- Recognized as a top performer multiple times and received client commendations.
- Prepared audit-ready files for external reviews (HTE, CPP, Guidant, Medacs, and Reed frameworks).
Compliance Officer
QX Global Group
04.2018 - 05.2019
- Managed compliance for 250+ Nurses and HCAs, improving compliance rates from 78% to 98% and maintaining it consistently.
- Supported the initial compliance team with onboarding new recruits and their compliance requirements.
- Regularly updated SOPs and maintained weekly and monthly compliance reports.
Education
Electronics And Communications Engineering -
GTU
IndiaHSC -
Seventh-Day Adventist Higher Secondary
IndiaSSC -
Seventh-Day Adventist Higher Secondary
IndiaSkills
- Talent Sourcing, Screening, and Onboarding
- Business performance management
- Strategic Planning and Execution
- Cross-Functional Team Collaboration (Compliance, Sales, Payroll)
- Budget Optimization and Vendor Management
- Data Analysis and Process Streamlining
- 360-Degree Recruitment Process
- Client Acquisition and Retention
- Performance Management and Evaluations
- Change Management and Cultural Development
- Communication and Interpersonal Skills
- Problem Solving and Decision Making
Certification
- Project Management Simplified - December 2023
- Managing Teams - December 2023
- Lean Six Sigma Black Belt - Pursuing
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Interests
- Basketball
- Blogging
- Travelling
- Volunteer work at local NGO
Timeline
Sr. Manager - Operations
Marva Group
08.2024 - Current
Sr. Manager - Operations
Kolloco
01.2023 - 07.2024
Recruitment Consultant
Kolloco
12.2022 - 01.2024
Head of Compliance
Kolloco
08.2022 - 01.2023
Quality Assurance Manager
Xcel Solutions
05.2022 - 08.2022
Team Lead - Compliance
QX Global Group
04.2020 - 05.2022
Senior Compliance Officer
Qx Global Group
09.2019 - 04.2020
Compliance Officer
QX Global Group
04.2018 - 05.2019
- Project Management Simplified - December 2023
- Managing Teams - December 2023
- Lean Six Sigma Black Belt - Pursuing
Electronics And Communications Engineering -
GTU
HSC -
Seventh-Day Adventist Higher Secondary
SSC -
Seventh-Day Adventist Higher Secondary
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