Adithya N Kashyap
Duty Manager
Chikmagaluru
Summary
My career objective is to contribute to a dynamic organization that provides challenges and opportunities for professional growth and development.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Duty Manager
Crystal Inn
03.2024 - Current
- Addressing and resolving guest complaints and issues, ensuring a high level of customer satisfaction, and maintaining positive guest relations.
- Coordinating daily operations of the front office, including check-ins, check-outs, and reservations, to ensure smooth workflow.
- Handling and resolving operational issues and emergencies, such as overbooking or maintenance problems, in a timely manner.
- Training new front office staff and providing ongoing coaching and support to enhance their skills and performance.
- Overseeing front office operations during their shift, ensuring that all tasks are completed efficiently and standards are met.
- Monitoring room availability, rates, and occupancy levels to maximize revenue and manage reservations effectively
Night Auditor /Supervisor
Le Meridien
02.2023 - 02.2024
- Company Overview: (A Marriott Premium Property | 5 Star Hotel)
- Spearheaded pre-opening operations for a Marriott 5-star hotel as Night Supervisor, setting up systems and standards
- Conducted night audits and financial reporting, ensuring accuracy and compliance
- Oversaw front desk activities, including reservations and guest services, during night shifts
- Coordinated with maintenance to ensure hotel standards, addressing issues promptly
- Maintained compliance with safety and health regulations, overseeing night shift operations
- Managed guest inquiries and security, ensuring satisfaction and safety
- (A Marriott Premium Property | 5 Star Hotel)
Front Office Manager
Java Rain Resorts
08.2020 - 01.2023
- Company Overview: (4 Star Resort Property | Chikkamagaluru, Karnataka)
- Managed front office, housekeeping, and guest services, enhancing guest experience
- Managed security, maintenance, and hospitality operations
- Coordinated dining, event, and regulatory compliance, overseeing customer satisfaction and safety protocols
- Supervised accounting, procurement, and offered tourism assistance
- (4 Star Resort Property | Chikkamagaluru, Karnataka)
Intern
The Park
01.2018 - 05.2018
- Trained in hotel operations, guest services, and food & beverage management
- Managed front office tasks, welcomed guests, and handled reservations and services
- Supported banquet setups, food service, and assisted in buffet and high tea events
- Assisted in marketing initiatives and housekeeping SOP implementation for safety and security
Education
Bachelor - Hotel Management and Catering Tech
Ramaiah University Of Applied Science
08.2015 - 04.2020
Skills
- Customer Service
- Safety Principles
- Front Office
- Auditing Skills
- Customer Satisfaction
- Knowledge of Hospitality
- Team Management
- Risk Management
- Hotel Management
- Restaurant Operation
- Strategic Management
- Event Management
- Medical Emergencies
- Marketing
- Leadership
Interests
DJ
Reading
Skydiving
Fitness
Cricket
Hiking
Music Production
Personal Information
- Date of Birth: 04/01/98
- Nationality: Indian
Timeline
Duty Manager
Crystal Inn
03.2024 - Current
Night Auditor /Supervisor
Le Meridien
02.2023 - 02.2024
Front Office Manager
Java Rain Resorts
08.2020 - 01.2023
Intern
The Park
01.2018 - 05.2018
Bachelor - Hotel Management and Catering Tech
Ramaiah University Of Applied Science
08.2015 - 04.2020