Adithya Ram V

Role- Key Highlights:

• Drive project outcomes through requirement analysis, project planning, and resource allocation, delivering solutions that meet customer needs.
• Leverage Data Analytics Tools to lead operational transformations and workforce management initiatives, achieving significant cost optimization.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Key Achievements:

• Achieved a 40% reduction in delivery times for the Advisory Technology Team by designing automated workflows in Alteryx Designer and refreshing a Power BI dashboard that tracks key KPIs for tool adoption.
• Led a team of six in revitalizing resourcing dashboards in Power BI, delivering key utilization metrics that empowered strategic decision-making for resource allocation, reducing turn around time by 30%.
• Developed a Tableau storyboard for a major US hospital, analyzing denial trends and costs across various claim types to drive actionable insights for financial improvement.
• Led the redevelopment of data architecture of a legacy system in Azure to ensure reduced run time issues and smooth operations.
• Led the web application deployment end-to-end using Agile methodologies- facilitating progress through coordination of multiple levels of development and QA.

• Collaborated with client stakeholders, third-party vendors, and engineering teams to ensure seamless project delivery and alignment with client objectives.
• Facilitated product workshops and crafted targeted questionnaires to gather and clarify key project requirements and specifications.
• Conducted thorough testing and quality assurance to ensure products meet high standards and function as intended.
• Led the team in designing and delivering a specialized solution pack of After Call Work solution to enable sales teams target healthcare customers.
• Spearheaded the project implementation of an After Call Work Speech Analytics solution to a leading Internet service provider in the US. Positive impact of reduction in average call handling time by more than 60%.
• Designed a user-friendly QA template for the internal BA teams to enable faster delivery of Testing and ensure easier data consumption by internal stakeholders.

Role- Key Highlights:

• Requirement gathering, designing project plans, wireframes, product workflows.
• Configuring the product - involving identifying the right key phrases, designing business rules and related functionalities according to the functional requirements.
• Perform extensive testing and quality checks to ensure the product functioning as per standards.

Key Achievements:

• Building interactive dashboards to track important KPIs- customer satisfaction, agent call handling time, customer sentiment for contact centers.
• Achieved a 75% reduction in average call handling time and significantly improved call summarization efficiency for agents at a leading medical insurance company through the delivery of an innovative after-call work solution.
• Spearheaded the development of a data-driven QA process for a major telecom provider, enabling Business Analysts to test products effectively and track accuracy.
• Created an executive dashboard on Tableau to monitor key performance indicators, including calls processed, call handling time, and call classification, enhancing visibility and decision-making.

Role-Key Highlights:

• Designing product roadmaps, project plans, wireframes, workflows, requirement gathering and functional specifications for engineering and delivery teams.
• Defining products and services scope - adopting the agile manner of execution to ensure smooth delivery and highest customer satisfaction.
• Interfacing with clients, related stakeholders to understand business objectives, identifying problem statement, designing proposals and implementing Proof of Concepts.

Key Achievements:

• Led the Project charter, Statement of Work, Resource Planning and Quality of an e-commerce platform selling refurbished goods to Australian market.
• Used Scrum methodology in executing the project across multiple sprints and coordinating through several phases of development, QA and UFT.
• Increased engagement rates by 30%- for the email campaigns of a popular publishing company- by designing dashboards showing performance indicators, using DOMO Visualization Tool.
• Improved campaign strategy - by developing an Underwriting Solution using Machine Learning algorithms for a leading US based insurance provider.

Role- Key Highlights:

• Preparing test plan and test case documents.
• Execution of modules to make sure it meets the specifications.
• Reporting and tracking defects and recording KPIs of the software.
• Coordinating weekly status calls with clients and related stakeholders.

Key Achievements:

• 20% reduction in maintenance costs for a UK based telecom giant- by migrating data of over 3 million subscribers to and assessing the usability of Pega CRM Application.
• Saving over 30% machine hours- by automating the customer registration portal, using Unified Functional Testing (UFT).
• As Special Assignment, led a short-term emergency project to test and deliver a mainframe solution for a Norway based customer.