Adithya S
Bangalore
Summary
Detail-oriented operations professional with 3 years of experience in enterprise support and customer analytics. Expertise in stakeholder communication, service performance tracking, and issue resolution. Aiming to transition into an Analyst role in data-driven marketing and digital advertising to leverage analytical thinking and operational insights.
Overview
5
5
years of professional experience
Work History
Senior Retail & Payment Support Associate (SPCS)
Tech Mahindra
11.2024 - Current
- Handle 50+ daily customer interactions related to purchases, delivery, and payments.
- Resolve 90%+ of payment-related concerns on first contact.
- Investigate transaction discrepancies and coordinate with internal payment teams.
- Analyze recurring customer issues to identify process improvement opportunities.
- Train and mentor 10+ new recruits, reducing onboarding ramp-up time by 20%.
- Client: Amazon
- Streamlined case handling to improve payment resolution efficiency and enhance customer retention.
Senior Network & Operations Associate
Accenture
11.2020 - 04.2024
- Managed 30–40 service tickets daily, ensuring timely resolution and clear status updates.
- Monitored SLA adherence, achieving a 15–20% reduction in resolution delays.
- Coordinated with field/site engineers for remote troubleshooting and resolution.
- Improved enterprise customer satisfaction through proactive communication and efficient service coordination.
- Managed client relationship with Verizon, ensuring effective communication and service delivery.
- Assisted in preparing operational reports, identifying and tracking recurring service patterns.
- Trained 15+ new associates on tools, workflows, and communication protocols.
- Supported enterprise-level internet connectivity services for business clients.
- client:Verizon
Education
Bachelor of Commerce - Finance
Indian Institute of Integrated Research And Technology (IIIST)
Chennai01-2018
Secondary Education -
Seshadripuram PU College Yelahanka
Bangalore01-2015
Primary Education -
Poorna Smrithi Public School
Bangalore01-2013
Skills
- Enterprise Ticketing Systems
- Data Documentation & Tracking
- MS Excel (Reporting, Formulas)
- Email & CRM Tools
- MS Word
- MS PowerPoint
- Analytical Thinking
- Problem-Solving
- Time Management
- Adaptability
- Team Collaboration
- Leadership
- Communication
- Emotional Intelligence
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Retail & Payment Support Associate (SPCS)
Tech Mahindra
11.2024 - Current
Senior Network & Operations Associate
Accenture
11.2020 - 04.2024
Bachelor of Commerce - Finance
Indian Institute of Integrated Research And Technology (IIIST)
Secondary Education -
Seshadripuram PU College Yelahanka
Primary Education -
Poorna Smrithi Public School