Adithya Santhosh

• Resolved customer issues in accordance with company guidelines and procedures.
• Assisted customers with inquiries and service requests to enhance satisfaction.
• Collaborated with team members to refine service delivery methods.
• Supported training initiatives for new staff on service protocols.
• Gained experience in two entities within organization, Petplan and LV, both UK-based.

Achieved revenue targets for high-value products immediately after training.

Supervised and supported team members as needed to ensure productivity.

Conducted training sessions for multiple batches joining BDL processes.

Won several sales competitions organized by the firm.

Maintained a positive attitude towards customers and colleagues in high-pressure situations.

Generated continuous client referrals through proactive relationship-building strategies.

Implemented direct marketing tactics, including emails and phone outreach, to boost sales.

Received Most Consistent Performer Award for exceptional performance.

Enhanced productivity by mastering call scripts to steer conversations effectively.

Resolved customer issues swiftly by evaluating information and implementing suitable solutions.

Addressed complaints promptly, mitigating dissatisfaction through efficient problem-solving strategies.

Catered to UK-based clients for hotel and flight bookings using Amadeus platform.

Worked with major client Expedia while maintaining high service quality.