A dedicated banking professional with over 10 years of expertise in core banking operations, emphasizing loan sanctioning and appraisal, credit underwriting, and documentation. Passionate about leveraging technology to enhance banking processes and driven to excel in business analysis. Currently leading a team focused on business acquisition and delivering exceptional client service. Skilled in gathering, categorizing, analyzing, and interpreting stakeholder and management requirements to drive branch performance. With a strong background in analyzing customer experience, I am dedicated to improving business outcomes through innovative technological solutions and strategic business analysis. My recent advanced training in IT business analysis from BACentric Solutions, endorsed by IIBA-EEP, reflects my commitment to this career path and underscores my expertise in aligning technology with business needs.